Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - White
Average customer rating
4
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
31
4 Stars
14
3 Stars
9
2 Stars
8
1 Star
3
93%of customers recommend this product.
(
26 out of
28)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - White
Customer Rating
5
Sturdy
on November 18, 2025
Posted by: Red19
Bought these on sale. Noise cancelation is great, audio quality is fantastic. I accidentally ran them through a full wash/dry laundry cycle because I forgot to take them out of my pocket. Seems like the microphone took a hit, but otherwise they're still working perfectly. I'm very impressed
Written by a customer while visiting jbl.com
Customer Rating
2
Mixed
on November 29, 2025
Posted by: Tylernewton
Mixed because of a few things. My jbl bluetooth speakers have been amazing in the past, so I figured id try the beam 2s. Have have had the headphones for about 4 months.
I will start with the good. They sound good, charge fast and have multiple charges from the case. They Generally last all day.
Now the bad. From the start the ANC being on by default everytime you connect to the headphones is a massive oversight software wise. I could have missed the change for the setting, but support told me theres no change so I dont know. I did configure the tap controls to turn that off, but I have to so that every time I use them or go into range of another device paired. Its really annoying when you are working on something with your hands then you have random hissing in your ear. After a month I just got into the habit of tapping them every time I turn them on.
But next was the hardware. After a few months the connection with the pads in the case that charge the pods started making poor contact. Because of this they randomly connect to my phone. Watching a video or showing something to someone? Poof there goes your sound. Gotta go into my setting and disconnect them now. Also, they will just be dead when I go to use them. Its like death from a thousand cuts. Not bad if it was occasional, but this happens multiple times a day. I can't rma them because my kid lost one so I haven't bothered. I did try bending copper contacts out alil to make better contact but that only worked for about a day.
Overall I've just had a better experience with cheaper product
Response from jbl.comBy Customer Support, November 30, 2025
Thanks for your feedback. We’re always working to improve our products and services, and we'll make sure your feedback gets to the right team. Let us know if you have other questions in the future. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Washing machine proof?
on December 1, 2025
Posted by: Engene
I’ve bought these and never regretted it!! Mine just went through the washing machine and they still work, the sound quality is amazing!!!’
Written by a customer while visiting jbl.com
Customer Rating
4
Works great, minor case issue
on December 8, 2025
Posted by: mcgill
The tap left/tap right instructions are clear, everything works. The noise cancelling makes podcast listening in a noisy mall work much better. Maybe this is a septuagenarian issue -- the case won't open farther than vertical, and it's difficult -- not enough room for fingers -- to get a grip on the buds to simply pull them out of the case. They won't fall out when the case is turned upside down. Us oldsters lose fingerprint definition and skin oils diminish, and not being able to get a good grip seems impossible, but there you are. It's small issue, they're great, it would help to have a friendlier case.
Written by a customer while visiting jbl.com
Customer Rating
5
Love them
on December 11, 2025
Posted by: Jen Ren
I love JBL’s line of speakers, headphones and earbuds. I used to be strictly Bose or Apple but honestly, JBL is playing with the big dogs. I can’t say anything negative about the earbuds I purchased.
Written by a customer while visiting jbl.com
Customer Rating
2
Unfortunately unusable for me
on December 14, 2025
Posted by: Veera87
from Tampere, Finland
The sound is good, and the gestures work delightfully well. The fit isn't very good, you really have to wiggle them in to get it right. The biggest problem is that when anything - such as long hair, bigger earrings, a hat or a scarf - touches the surface of the earphones, it makes an unbearable sound right in your ear and this makes these unusable for me in the winter. And the winter here lasts for five months. Haven't had this problem before, I'm guessing it's the finishing of the plastic.
Response from jbl.comBy Customer Support, December 16, 2025
Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
Really great sound quality.
on December 16, 2025
Posted by: Calebtheprince
from West Virginia
I bought these earbuds almost a year ago. the sound quality is just amazing Would definitely recommend these earbuds
Written by a customer while visiting jbl.com
Customer Rating
5
Great earbuds!!
on December 18, 2025
Posted by: Cannmor
Excellent sound and noise cancelling works perfectly
Written by a customer while visiting jbl.com