Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy S25 - Prepaid Smartphone - Silver Shadow
Average customer rating
4.7
(4,427 Reviews)
Rating breakdown 4,427 reviews
5 Stars
3,495
4 Stars
707
3 Stars
152
2 Stars
34
1 Star
39
88%of customers recommend this product.
(
138 out of
157)
Customer Reviews for Boost Mobile - Samsung Galaxy S25 - Prepaid Smartphone - Silver Shadow
Posted by: Bonose44
Verified Purchase:Yes
This is a phone with great features that haven't changed much except for improvements. Being that this is the perfect size phone for me I'm glad the size hasn't changed nor the button configuration.
Response from Samsung USBy R&R Team, March 6, 2026
Hey Bonose44, thank you for your feedback on your Samsung Galaxy S25. We are so happy to hear that you are pleased with the enhanced performance and capabilities of your new device, and that you are finding the size of your device perfect for your preferences. We have provided a link to the Samsung Support Team for your convenience if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The size of this phone is perfect I buy Samsung
on March 23, 2026
Posted by: Debjae05
[This review was collected as part of a promotion.] I use my phone for everything. I find galaxy AI so interesting and easy to use. I watch movies on my phone the picture quality is the best! I travel with my phone using the map app and it always is correct. I always buy Samsung phones and would love to get a TV someday. Samsung products are the best, In my opinion!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
All good except the service
on April 9, 2026
Posted by: BigZKB
[This review was collected as part of a promotion.] The phone itself is great I love the features I love I love how easy it is to use the only issue that I have is that at times my text messages wouldn't come through it would just continue to download and I miss some important texts
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Save your money and move on...
on April 11, 2026
Posted by: disappointed1
Hey I've been a Samsung Die Hard for many, many years. Got this S25 through T-Mobile. Didn't come with a wall plug just a cord. AI is all up in your face, you just can't seem to disable or uninstall the BLOAT. About the time you think you have the phone setup the way you want. Then come the updates, back to square one... Gets EXTREMELY warm/hot during charging. Not sure it will handle drops very well even with the best of cases. Just generally disappointed with this phone...
Response from Samsung USBy R&R Team, April 13, 2026
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We understand how distressing it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also provided a link to the complete manual for your device to help you best align the settings to your preferences, and disable any features you are not interested in using. We have also stopped providing charging adapters with new purchases as part of an effort to reduce electronic waste, and recommend using adapters from previous devices that are compatible with your new device. We have lastly, provided a link to the Samsung Support Team to assist you if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome picture and very reliable phone
on April 13, 2026
Posted by: KatrinaDawn
[This review was collected as part of a promotion.] I use my Samsung galaxy phone for talking and texting family and friends and also for gaming and taking surveys
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I'm a bit torn about this phone.
on April 14, 2026
Posted by: Superboysrg
[This review was collected as part of a promotion.] I've owned a few galaxy phones and have mostly had a good experience with them, but my S25 has been giving me problems recently. Not long ago the battery life started decreasing, though that might be because of the cold. That being said, I hadn't had as much of a problem with battery draining in any of my past galaxy phones. I'm not sure what's going on with the phone, but it also started having trouble sending messages around the same time.
Aside from those recent problems, I've had a good experience with the phone. It's super durable and water resistant, which is useful for daily use and great for adventuring. The night camera is great for photographing the sky at night, and comes in handy when your battery is too low to use the flash.
The Galaxy AI has also been super useful when it comes to finding products or looking up info online. I take a picture of it, then use Galaxy AI to do the rest. And the photo features are very helpful when you want to make your memories look their best before posting them online or saving them for later.
Value
3
Response from Samsung USBy R&R Team, April 16, 2026
Hi there Superboysrg, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are pleased to hear that you are overall happy with the features and capabilities of your device. We have provided links to articles to help you maximize the battery life of your device, and troubleshoot the messaging frustrations you mention. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
My phone is a2 years old and the battery heats up
on April 17, 2026
Posted by: BigDingus
[This review was collected as part of a promotion.] My galaxy s25 is good until yesterday 4/16/26
The battery or so.ething inside of the phone is heating up forcing the battery to go low quickly and it does not want to speed charge like usual.
The battery or so.ething inside of the phone is heating up forcing the battery to go low quickly and it does not want to speed charge like usual.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This Phone has quality like no other.
on April 18, 2026
Posted by: Bookin
[This review was collected as part of a promotion.] Using a Samsung the phone experience has upped itself to a new standard. Galaxy AI helps me plan my routines and has helped me more than I ever thought it could
Value
5
Written by a customer while visiting Samsung US