Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy S25 - Prepaid Smartphone - Silver Shadow
Average customer rating
4.7
(3,756 Reviews)
Rating breakdown 3,756 reviews
5 Stars
2,994
4 Stars
575
3 Stars
124
2 Stars
30
1 Star
33
88%of customers recommend this product.
(
133 out of
151)
Customer Reviews for Boost Mobile - Samsung Galaxy S25 - Prepaid Smartphone - Silver Shadow
Posted by: Grady
Verified Purchase:Yes
It seems that the S25 has a downgraded screen from previous models. The screen scratches easily. In less than a month the screen developed a deep scratch from normal use. I had a S21 for 4+ years and never had a scratch. Additionally, this screen is a dust magnet. Anytime I take it out of my pocket the screen has dust all over it.
Response from Samsung USBy R&R Team, December 1, 2025
Hey Grady, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We know how important your phone is to you every day, and wanting the peace of mind that comes with the assurance of durability. We do have screen protectors available for your device to help provide this peace of mind, and assist with the dust you mention experiencing with your phone. We have provided a link to the Samsung Support Team to assist you if you have questions about available accessories. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible performance and system layout
on November 12, 2025
Posted by: Usetolovesamsung
from New Mexico
Expertise:Expert
Terrible new system. Just switched from the S20 5G and this new phone is Terrible. You have to swipe down and right to see notifications as opposed to them being right there less choice in phone set up, forced updates you don't want or need unless you're Tech savy enough to figure it out. A.I, galaxy assistant all forced to be on you're phone that i don't want but don't have a choice. So many system operations that it drains your battery. Basically had to give this phone a lobotomy to get it up to 17 hours minimum of battery life. I've since given the phone away and gotten my S20 5G fixed for simple and easy use again. Do not buy this for a grandparent or parent if they aren't tech savvy. They will not get it.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R Team, November 13, 2025
Hello there, we are grateful for your feedback on your Samsung Galaxy S25. We know that upgrading to a new device after a longer period of time can come with a learning curve due to all of the updates and changes to the software. We have provided a link to the complete manual to assist you with these updates and best aligning the settings to your preferences. We have also provided links to a few articles to help you maximize the battery life if the intelligent battery has not made the adjustments to your consumption as intended. We have lastly, provided a link to the Samsung Support Team if you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Like the size and the color
on October 16, 2025
Posted by: BlueZealand
[This review was collected as part of a promotion.] The small version is nice and the pink color is great
Value
4
Response from Samsung USBy R&R Team, October 17, 2025
Hi there BlueZealand, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are pleased with the size and appearance of your new device. We have provided a link to the full manual for your phone to help you discover the amazing features of your device, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to offer additional assistance if you have any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Jason
Expertise:Intermediate
Verified Purchase:Yes
Great phone.
Snappy user interface, good build quality.
I prefer the smaller sized Samsung phones (s10) so if you are looking for something a little smaller sized than the standard phones today, this phone is a good fit.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 16, 2025
Hey Jason, we appreciate your feedback on your Samsung Galaxy S25. We love hearing how much you are loving the usage of your phone, find the usage fast, and that the device feels good to you in your hand. We have provided a link to the complete manual for your device to help you with additional capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone
on February 20, 2025
Posted by: Curt1s7
[This review was collected as part of a promotion.] This phone is amazing. Super fast speed opening apps. Great for quality pictures. Game play is excellent. You won't be disappointed in the purchase. Advanced Ai makes everything easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fabulous phone
on March 5, 2025
Posted by: Blondy
[This review was collected as part of a promotion.] Love the color, great size, easy to use. Wish the fingerprint was on the side buttons instead of the screen, otherwise no complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
TRULY THE BEST!
on June 14, 2025
Posted by: TienAngel
[This review was collected as part of a promotion.] I recently took the leap and upgraded from my trusty Samsung Galaxy S21 Ultra to the all-new S25, and I couldn't be happier! This phone is lightning-fast, and the camera? Absolutely stunning! The array of innovative features it comes with is like a playground for tech lovers. I’m especially excited about how they've integrated Galaxy AI, making the phone not just smarter but also more intuitive. As a dedicated Samsung Galaxy fan for over 30 years, I’ve seen firsthand how these devices evolve and improve year after year, and the S25 is no exception! I’m officially a lifelong supporter of Samsung Galaxy – there’s simply no other phone that could ever capture my loyalty like this one does!😍
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I think it needs some more work.It's not what I th
on July 31, 2025
Posted by: Fairchild
[This review was collected as part of a promotion.] In the AI I don't like it very much on this phone.It's not as good as Google or when you use.Hey google is better than gemini
Value
1
Response from Samsung USBy R&R Team, July 31, 2025
Hey Fairchild, we appreciate you sharing your thoughts about your Samsung Galaxy S25. We understand how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to the Samsung Support Team and your complete manual to help you with the settings and capabilities of your device, and assist you directly if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US