Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy S25 - Prepaid Smartphone - Silver Shadow
Average customer rating
4.7
(4,427 Reviews)
Rating breakdown 4,427 reviews
5 Stars
3,495
4 Stars
707
3 Stars
152
2 Stars
34
1 Star
39
88%of customers recommend this product.
(
138 out of
157)
Customer Reviews for Boost Mobile - Samsung Galaxy S25 - Prepaid Smartphone - Silver Shadow
Customer Rating
2
Mediocre phone
on March 13, 2026
Posted by: Bobbyd
[This review was collected as part of a promotion.] The phone has its fingerprint sensor fail on a semi regular basis and upon restart it works for a time until it fails again. Galaxy AI is mediocre at best and makes many mistakes.
Value
2
Response from Samsung USBy R&R Team, March 16, 2026
Hi there Bobbyd, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 with us. We know how frustrating it can be when you have a new device that is not operating as intended or expected. We have provided a link to an article to help you troubleshoot the experience with your fingerprint reader. We have also shared a link to the Samsung Support Team to assist you directly with the experiences you believe Galaxy AI to not be operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on March 13, 2026
Posted by: Squidward1
[This review was collected as part of a promotion.] The phone is fast and thin, sleek look and nice color options. I love the camera and its features. The Galaxy A.I capabilities make it powerful and convenient. I am a big fan of the android processor and its many different capabilities. Highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is decent
on March 13, 2026
Posted by: Stixyz
[This review was collected as part of a promotion.] This phone is very great when you first get it but after 1-2 years it does start to run very slow but on the other hand it is a great product that I would recommend
Value
3
Response from Samsung USBy R&R Team, March 16, 2026
Hey Stixyz, thank you for your feedback on your Samsung Galaxy S25. We are happy to hear how pleased you have been with the usage and capabilities of your device. We have provided links to a few resources to help you maximize the speed of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience with your device continues. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Like my s25
on March 13, 2026
Posted by: Love2sail
[This review was collected as part of a promotion.] AI can be annoying at times but overall is helpful.
I use my phone as my 2nd computer. I connect it with my laptop. Works well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Interface features
on March 13, 2026
Posted by: SuperSAL
[This review was collected as part of a promotion.] Very intuitive, easy to understand, navigate and use the tools that you need to when mobile. I do not need to be at my pc to work, making changes to files, accessing files etc. Love it. Its fast
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and slick design
on March 13, 2026
Posted by: Anoroc3989
[This review was collected as part of a promotion.] I have had Samsung phones for over a decade and I will never change it. Can't wait for the S26 and it's new AI and phone features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This has been the best and most reliable phone had
on March 13, 2026
Posted by: Brently92
[This review was collected as part of a promotion.] The galaxy ai is super helpful and come in handy alot
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on March 13, 2026
Posted by: MASELOVE
[This review was collected as part of a promotion.] GREAT PRODUCT BUT STRONG NEED TO ENHANCE BATTERY LIFE .#GalaxyAI
Value
4
Written by a customer while visiting Samsung US