Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(114 Reviews)
Rating breakdown 114 reviews
5 Stars
75
4 Stars
14
3 Stars
6
2 Stars
6
1 Star
13
92%of customers recommend this product.
(
34 out of
37)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: Mark de
from fredericksburg, va
Frequency of use:Daily
Verified Purchase:Yes
No support, router won't work , tried for hours to get router to recognize any devices
Response from https://www.asus.comBy Customer Service, March 4, 2026
Dear Valued Customer,
We're truly sorry for the hours of frustration with your non-functional router and lack of support. This is not the experience we want. Please try a full power cycle (unplug the router and modem for 60 seconds, then plug the modem, then the router). If devices still aren't recognized, contact us immediately at customerloyalty@asus.com. We are committed to resolving this directly for you. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
We're truly sorry for the hours of frustration with your non-functional router and lack of support. This is not the experience we want. Please try a full power cycle (unplug the router and modem for 60 seconds, then plug the modem, then the router). If devices still aren't recognized, contact us immediately at customerloyalty@asus.com. We are committed to resolving this directly for you. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Written by a customer while visiting https://www.asus.com
Posted by: Dean Woody
from Greenville, SC
Frequency of use:Daily
Verified Purchase:Yes
Good firmware, menu etc. Not as "brainy" as openWRT, Things seem straight, reasonable without getting lost in the woods. So far no surprises More security (free) than my old router, big reason I bought.
Written by a customer while visiting https://www.asus.com