Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy S25 Ultra - Prepaid Smartphone - Titanium Black
Average customer rating
4.8
(19,577 Reviews)
Rating breakdown 19,577 reviews
5 Stars
16,878
4 Stars
2,114
3 Stars
352
2 Stars
108
1 Star
125
85%of customers recommend this product.
(
745 out of
877)
Customer Reviews for Boost Mobile - Samsung Galaxy S25 Ultra - Prepaid Smartphone - Titanium Black
Customer Rating
1
Not a good UI
on July 28, 2025
Posted by: Timmeh
[This review was collected as part of a promotion.] Upgrades have been horrible for this phone and it has caused crashes on many others who own the same phone. Samsung needs to take responsibility if their updates make phones unusable by damaging thr hardware.
Value
1
Response from Samsung USBy R&R Team, July 29, 2025
Hey Timmeh, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not operating as intended or expected. Without knowing the details of your experience with the software updates of your device, we have provided a link to the Samsung Support Team. They can work with you directly through chat to determine the root cause of your frustration, and work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
The camera did not impress me, broke after 4 month
on July 28, 2025
Posted by: Flores111
[This review was collected as part of a promotion.] I've been a Samsung Galaxy person for years! Have always loved it! But this phone just did not impress me much, mostly because I use the camera a lot for pictures and videos. After having it for 4 months one of the lenses misfunctioned 6mm specifically. Places to fix it don't have the part needed to fix so you have to send it in, and takes 5 to 7 business days.
One bright thing it does have translated calls, text, and pretty much anything needed to be translated.
Value
1
Response from Samsung USBy R&R Team, August 6, 2025
Hey there Flores111, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding there are features about Galaxy AI you are enjoying like Live Translate. We have provided a link to the Samsung Support Team if you change your mind about the repair to your device, and we appreciate you providing feedback about the process of getting a repair. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S25 Ultra: Gorgeous, Smart, but Battery Meh
on July 30, 2025
Posted by: ScreenQueen
[This review was collected as part of a promotion.] I’ve had the Galaxy S25 Ultra for a little over two months now, and honestly, it’s one of the most impressive phones I’ve ever used. The screen is chef’s kiss—bright, vibrant, insanely detailed, and perfect for content, editing, or just scrolling. It makes everything look better. The AI features are where it really shines. From intelligent photo suggestions to live call summaries and personalized app recommendations, it feels like the phone is actually learning how I use it and helping out in small but useful ways. It adds a smart, seamless feel to daily tasks. Performance is smooth, fast, and consistent. I can multitask, create, browse, and relax without any lag or slowdown. The cameras are next-level, and the S Pen features are super handy. The only thing that bothers me is the battery. It’s not bad, but it drains faster than I think it should—especially since I don’t game or push it too hard. For such a powerful and new device, I expected a little more stamina. Overall, I’m still obsessed with it. The S25 Ultra is sleek, smart, and powerful. If they can improve battery life a bit, it’d be a near-perfect flagship.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great overall battery life not as much
on August 2, 2025
Posted by: Rocky79
[This review was collected as part of a promotion.] The S25 Ultra presents a compelling user experience, with a high-quality display and impressive camera capabilities, including excellent zoom functionality. The integration of AI features has shown noticeable improvement during the period of ownership. Furthermore, the device offers swift download speeds and enhanced network connectivity, resulting in fewer instances of dropped coverage. Bluetooth range is also satisfactory.
However, the battery life could be improved, and the wireless charging performance is suboptimal. While fast wired charging provides a viable alternative, the implementation of battery-saving modes, though extending the device's operational duration, may compromise location-sharing functionalities, which are essential for family members' peace of mind.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the pen feature
on August 3, 2025
Posted by: Nikkitra
[This review was collected as part of a promotion.] The one thing I love most about this phone is the pen feature. I wish they would keep this on all devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S25 ultra
on August 12, 2025
Posted by: NYLatina
[This review was collected as part of a promotion.] It's still taking me some time to get accustomed to the new features but I'm getting there. It is fast, the pictures are gorgeous and it's a good looking phone. It's picture is crisp. Going from an old note 10+ to this is awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing !!
on August 24, 2025
Posted by: Kaido81
[This review was collected as part of a promotion.] Only thing to be criticized is the removal of the Bluetooth SPen. Other than that best phone out right now
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone is pretty fast
on August 25, 2025
Posted by: Gio1963
[This review was collected as part of a promotion.] So far, I am very pleased with my new device. The phone has great features, picture quality is great.
Value
5
Written by a customer while visiting Samsung US