Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy S25 Ultra - Prepaid Smartphone - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,033 Reviews)
Open Ratings Snapshot
Rating breakdown 20,033 reviews
5 Stars
17,203
4 Stars
2,173
3 Stars
383
2 Stars
122
1 Star
152
86%of customers recommend this product. 
(
1,036 out of 1,205
)
Best Buy Privacy Policy
Customer Reviews for Boost Mobile - Samsung Galaxy S25 Ultra - Prepaid Smartphone - Titanium Black
Customer Rating
5 out of 5
5
Great Device very
on January 5, 2026
Posted by: Kirill
from Jacksonville, FL
Expertise:Expert
Verified Purchase:Yes
Was a great price, looks solid, very happy with this purchase
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 5, 2026
Posted by: LaziestPizzaDough
from McAllen, Texas
Expertise:Intermediate
Verified Purchase:Yes
Pretty awesome phone i am so happy with this phone and hope for it to stay good for me
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 7, 2026
Hey LaziestPizzaDough, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how happy you are with your device. We would love to hear from you again in the future any time you have questions or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 5, 2026
Posted by: Shannon
from Florida
Expertise:Intermediate
Verified Purchase:Yes
I love this phone, it does everything , its easy to use, nice large screen, its like having a computer, phone, personal assistant and robot in one!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 7, 2026
Hi Shannon, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you love your device, and that you are enjoying the appearance, and powerhouse capabilities of your device. We hope you'll reach out to us again in the future if you ever have questions or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Better phone
on January 5, 2026
Posted by: Pathfinder01
Very disappointed that the pen is not a remote. I would not have up graded if I would have none this. I'm telling every one about this.
Response from Samsung USBy R&R Team, January 6, 2026
Hi Pathfinder01, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important specific capabilities of your device are to you, and how disappointing it can be when features have been changed from one generation to another. We have provided links to an article to help you with the redesigned S Pen features, and another to the complete manual for your device that highlights the hand gestures and voice commands for control with your phone. We have lastly, provided a link to the Samsung Support Team to assist you further any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Sometimes a phone is just a phone
on January 5, 2026
Posted by: Nannys Sad S9
from Grove, OK 74344
Expertise:Intermediate
Battery seems to stay up pretty well usually have to plug it in while driving, pod cast while driving.
The camera is pretty good, I'm not sure i would ever use all that it does. Some things are like bragging rights yet not totally useful.. the display is amazing, performance it seems too keep up, although like anything else it's not perfect. My biggest complaint is the NO BLUETOOTH S PEN! Totally disappoints me. Storage is storage, is you pay you can have it, if not you can suffer through.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 6, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding features you enjoy using with your device, and that you are finding it reliable for battery life and phone calls. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also shared a link to the full manual for your device to help you with additional features and aligning the settings to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions, or experience anything out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent performance
on January 6, 2026
Posted by: Richard
Expertise:Intermediate
Verified Purchase:Yes
I have been a Samsung phone owner for the last ten years. I recently purchased a S25 Ultra and it has excellent battery life and performance.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 6, 2026
Hey there Richard, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are happy with your new device, and finding the battery life and processing power to be enhanced from your previous device. We have shared a link to the complete manual to help you discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions arise as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Three weeks After
on January 6, 2026
Posted by: SteveE
Expertise:Expert
Verified Purchase:Yes
Having the galaxy 25 ultra for 3 weeks, everything is working smooth as expected. So having my settings all set with maximum battery power saving, the battery life is not what I expected, compared to the 24 ultra witch is much better.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 6, 2026
Hey SteveE, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are finding the device to operate smoothly. We have provided links to a few troubleshooting guides to help you maximize the battery life at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience this matter with the battery of your device, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Phone heating
on January 6, 2026
Posted by: Anonymous
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
Just want to let you know that the phone is heating too much. And
See if I can replace this phone or get something new.Because this one is heating too much
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 6, 2026
Hello Parasar chowrasia, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra with us. We have provided a link to a troubleshooting guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team and your warranty information to help you resolve this matter if you continue to experience the temperature being too high. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Samsung Warranty
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Written by a customer while visiting Samsung US
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