Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy S25 Ultra - Prepaid Smartphone - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,039 Reviews)
Open Ratings Snapshot
Rating breakdown 20,039 reviews
5 Stars
17,209
4 Stars
2,173
3 Stars
383
2 Stars
122
1 Star
152
86%of customers recommend this product. 
(
1,039 out of 1,208
)
Best Buy Privacy Policy
Customer Reviews for Boost Mobile - Samsung Galaxy S25 Ultra - Prepaid Smartphone - Titanium Black
Customer Rating
3 out of 5
3
Gets too hot
on December 28, 2025
Posted by: Carol125
Verified Purchase:Yes
The phone gets too hot as soon I started used not sure if the battery issue.
Response from Samsung USBy R&R Team, December 29, 2025
Hey Carol125, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the prolonged usage of your device while being comfortable to hold in your hand is important to you every day. We have provided a link to a troubleshooting guide to assist you with the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra
on December 28, 2025
Posted by: Wellie P
from Miami
Expertise:Intermediate
Verified Purchase:Yes
Simply the best phone so far. I am loving it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Comfort and reliability
on December 29, 2025
Posted by: MBR8
from Mx
Expertise:Expert
Verified Purchase:Yes
I'm using the s25 ultra as my personal device and the s24 ultra as the business device. I thought I won't perceive the difference but it is clear! The battery lasts around 25 hours and the screen is amazing.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 30, 2025
Hi there MBR8, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding this device to be so helpful to you for your daily tasks in your personal life, and that you are finding the battery life to keep up with all of your needs. We have shared a link to the complete manual for your device to help you with additional capabilities, and settings you may not have discovered as of yet. We have also shared a link to the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone to replace my s24ultra.
on December 30, 2025
Posted by: David
from New Mexico
Expertise:Expert
Verified Purchase:Yes
Functions very well with some small improvements over the S24ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Response from Samsung USBy R&R Team, December 31, 2025
Hi David, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are finding this device to function well, and that it has upgrades from your previous device. Please, don't hesitate to reach out to us again in the future if you ever have questions, or wish to share further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Missing feature
on December 30, 2025
Posted by: Kayy
from Usa
Expertise:Expert
Verified Purchase:Yes
The only problem is that the pen does not take picture
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 31, 2025
Hey Kayy, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are overall pleased with the usage of your device. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with the camera of your device for remote control. We have also shared a link to the Samsung Support Team to assist you if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Smooth transaction
on December 30, 2025
Posted by: Son n
from Portland or
Expertise:Intermediate
Verified Purchase:Yes
Great phone, tad on the larger size but easy transaction
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 31, 2025
Hey Son n, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with your new device, and we hope you are adjusting to the feel of the larger display size in your hand. If you ever have questions, or wish to share additional feedback on your Samsung products, please don't hesitate to reach out to us again. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best puchase of 2025!
on December 30, 2025
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
Love Love Love my new phone! Upgraded from S22 Ultra with only 512GB. No complaints. Sale price = Great deal.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 31, 2025
Hi Konya Roberts, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you love your new device, and that you are finding it such a wonderful upgrade from your previous device. We have provided links to resources to help you with additional features like Galaxy AI, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Review
on December 30, 2025
Posted by: Akhilesh
from Alexandria VA USA
Expertise:Intermediate
Verified Purchase:Yes
Phones Great, the colors great cameras great, design is great, spen's great, and what should I say it's an overall flagship phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 31, 2025
Hey Akhilesh, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with all of the amazing features and capabilities of your device, and that you are finding it to be a true flagship. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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