Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy S25 Ultra - Prepaid Smartphone - Titanium Black
Average customer rating
4.8
(19,477 Reviews)
Rating breakdown 19,477 reviews
5 Stars
16,792
4 Stars
2,103
3 Stars
351
2 Stars
109
1 Star
122
85%of customers recommend this product.
(
704 out of
833)
Customer Reviews for Boost Mobile - Samsung Galaxy S25 Ultra - Prepaid Smartphone - Titanium Black
Customer Rating
5
Wonder of galaxy
on June 17, 2025
Posted by: Ahmed39
[This review was collected as part of a promotion.] Its an amazing phone with all the futuristic specs possible. I have been using it for 3 months and I love my device. Its fast, smooth and beautiful. Galaxy AI is quite good and I believe it will be the top AI tool in no time. Its great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung S25 Ultra
on June 17, 2025
Posted by: Dchulog
[This review was collected as part of a promotion.] I am not impressed by the new S25 ultra. The downgrade on the pen is disappointing and the battery life is the worst. I have been a Samsung customer for awhile and I believe this model was a huge downgrade from previous models. I traded in my S21 ultra. I am sad that I did. I believe my old phone was better than this one. I wish I would have known before trading. I was waiting on the next best model and this one was not it.
Value
3
Response from Samsung USBy R&R Team, June 18, 2025
Hey there Dchulog, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your device is not meeting your expectations, and we would love nothing more than to help you resolve your frustrations and get the experience you crave as a true upgrade. The battery life of your device is designed to improve and maximize after a short period of usage and the ability to adjust to your specific usage consumption. This process is sped along by allowing your device to drain down rather than keeping your device plugged in throughout the day. If this is not your experience we have provided links to a few articles to help you do so manually. We have also provided a link to an article to help you integrate the features of the new S Pen in to your usage for the experience you are seeking. Lastly, we have provided a link to the Samsung Support Team to offer assistance if these experiences continue or you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Another disappointment
on July 10, 2025
Posted by: Soondog
[This review was collected as part of a promotion.] Samsung had the market cornered with the expandable mixro SD card slot. But they have gone the way of their competitor and still have it unavailable on their flagship device. They need to bring that back. They will gain millions of customers. It basically allows you for unlimited storage space and also a safeguard for if the phone is damaged. Your documents and photos are still available on the card.
The Galaxy AI has not stood out exceptionally well. In some instances, it's intrusive during normal use of the phone. Plenty of customizable options for the AI except for the ones that you don't really care about it. For example removing predictive text on whatsapp. The predictive text ends up covering up the last message of the person you're responding to so you can't see what they've written.
The Galaxy AI has not stood out exceptionally well. In some instances, it's intrusive during normal use of the phone. Plenty of customizable options for the AI except for the ones that you don't really care about it. For example removing predictive text on whatsapp. The predictive text ends up covering up the last message of the person you're responding to so you can't see what they've written.
Value
3
Response from Samsung USBy R&R Team, July 10, 2025
Hi Soondog, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand that a new device can take an adjustment period as you discover the enhanced and redesigned feature of your device. You can always backup your data to your Samsung account to prevent data loss if your device is damaged, as the SD cards can also sustain damage. We have provided a link to the full device manual to help you with the settings and disabling any that you find distracting during your usage. Lastly, we have provided a link to the Samsung Support Team if you are in need of additional storage and would like to explore options available to you. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Need to improve the face unlock
on July 11, 2025
Posted by: Hawksea
[This review was collected as part of a promotion.] Enhancements are required for the facial recognition feature to improve its reliability. Furthermore, the implementation of a text selection and copy function within images and text is recommended. Finally, optimizing the charging speed to reduce charging duration is advised.
Value
3
Response from Samsung USBy R&R Team, July 11, 2025
Hi there Hawksea, we appreciate you providing your feedback on your Samsung Galaxy S25 Ultra. We completely understand there are features you would like to see in new models going forward, and we appreciate you sharing those with us as we strive for experiences our customers crave. WE would love to help you maximize your experience, and have provided a link to an article about facial recognition usage. We have also shared a link to an article to help you with the optimal charger for the fastest charging speed on your device. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Sucky microphone
on August 4, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I don't use the Galaxy AI.
The microphone is garbage. Unless you're speaking directly into it 2 inches away, it will hack job its way through your words and put something completely unresembling what you said onto the screen. You have to double check and proofread everything you're about to send because, no doubt, it will screw the text to speech up big time big time.
Save your money for a phone with better microphone development. This one is not it!
Considering how much we use the voice to text, and how much safer it is compared to using my fingers, especially on the road, you would think that they would get this right and figure it out right quick. Considering how much this phone costs, investing in the microphone is an outstanding idea.
Value
1
Response from Samsung USBy R&R Team, August 6, 2025
Hi NikolaHans, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the microphone of your device. We have also provided a link to the Samsung Support Team to offer assistance if this matter continues with your device, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Good to the last drop?
on August 5, 2025
Posted by: Talshorthairybald
[This review was collected as part of a promotion.] I'm back to Samsung, been the enemycamp for a while, glad to be back
Getting usedto the size, love the large screen, videos and pictures are beautiful.
Getting usedto the size, love the large screen, videos and pictures are beautiful.
Value
5
Written by a customer while visiting Samsung US
Posted by: Kyleigh l
from Columbus, Ohio
Expertise:Expert
Verified Purchase:Yes
Phone is not too big, but the screen is amazing. The camera is HUGE upgrade from the 23+ I had. Very excited to use it at the next concert. The pen is a nice touch, especially when I have press ons glued on, and I need that extra precision.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost great
on August 29, 2025
Posted by: VitaminT
[This review was collected as part of a promotion.] I have owned almost every note series and now the s25 Ultra. The specs are great, the embedded AI is almost scary its so good. I just wish Samsung would stop downgrading these flagship devices. Gone are the days of expanding memory, no more 3.5mm headphone jack, the S-pen has been downgraded now too, its no longer Bluetooth enabled so remote picture taking is no more. I am scared to see what we loose in the next phone.
Value
4
Response from Samsung USBy R&R Team, September 4, 2025
Hi there VitaminT, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. Wea re happy to hear that you are so pleased with the enhacements made to Galaxy AI, and the overall usage of your device. We know the removal of features you have used in the past can be disappointing but we are always happy to help our customers discover the way these features have been changed but not always fully removed. For the headphone jack, you can use a USB-C to headphone jack adapter plugged in directly to your charging port for your favorite headphones. We have provided a link to an article to help you with the redesigned S Pen features, and another to the complete manual for your device that highlights the hand gestures and voice commands you can use with the camera of your device. We have lastly shared a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US