Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy S25 Ultra - Prepaid Smartphone - Titanium Black
Average customer rating
4.8
(19,475 Reviews)
Rating breakdown 19,475 reviews
5 Stars
16,790
4 Stars
2,103
3 Stars
351
2 Stars
109
1 Star
122
85%of customers recommend this product.
(
704 out of
833)
Customer Reviews for Boost Mobile - Samsung Galaxy S25 Ultra - Prepaid Smartphone - Titanium Black
Customer Rating
5
S 25 Ultra is a top notch phone that delivers
on March 13, 2025
Posted by: Boggles
[This review was collected as part of a promotion.] Experience the pinnacle of mobile innovation with cutting-edge technology. A powerful device redefines what's possible, pushing boundaries and setting new standards. Unleash your creativity with tools designed to inspire and empower. Stay connected and productive wherever you go with seamless integration. Embrace the future of mobile technology.
Galaxy S25 Ultra is a powerhouse. Its blazing-fast processor handles anything you throw at it. The camera is a marvel, capturing stunning images with incredible detail and dynamic range, especially in low light. The vibrant display is a joy to behold, and the battery easily lasts a full day. Running the latest Android version, the S25 Ultra offers a smooth, intuitive experience. It's a premium device, but if you demand the best, the S25 Ultra delivers. A true flagship killerGalaxy S25 Ultra is a powerhouse. Its blazing-fast processor handles anything you throw at it. The camera is a marvel, capturing stunning images with incredible detail and dynamic range, especially in low light. The vibrant display is a joy to behold, and the battery easily lasts a full day. Running the latest Android version, the S25 Ultra offers a smooth, intuitive experience. It's a premium device, but if you demand the best, the S25 Ultra delivers. Ai is the best tool I ever used .
Galaxy S25 Ultra is a powerhouse. Its blazing-fast processor handles anything you throw at it. The camera is a marvel, capturing stunning images with incredible detail and dynamic range, especially in low light. The vibrant display is a joy to behold, and the battery easily lasts a full day. Running the latest Android version, the S25 Ultra offers a smooth, intuitive experience. It's a premium device, but if you demand the best, the S25 Ultra delivers. A true flagship killerGalaxy S25 Ultra is a powerhouse. Its blazing-fast processor handles anything you throw at it. The camera is a marvel, capturing stunning images with incredible detail and dynamic range, especially in low light. The vibrant display is a joy to behold, and the battery easily lasts a full day. Running the latest Android version, the S25 Ultra offers a smooth, intuitive experience. It's a premium device, but if you demand the best, the S25 Ultra delivers. Ai is the best tool I ever used .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera ai is awsome
on March 26, 2025
Posted by: R35sol
[This review was collected as part of a promotion.] Taking pictures and erasing object that's in the way makes editing picture that much better.
Value
5
Response from Samsung USBy R&R Team, March 26, 2025
Hey there R35sol, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are enjoying taking photos and videos with your device, and using the features of Galaxy AI and further enhance them. We have provided links to a few resources to further assist you in exploring the full capabilities of your device, and answer any questions that may come up as you do so. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Horrible Camera! Worst photos ever
on March 26, 2025
Posted by: JPKvictory
from Michigan
Expertise:Expert
I have been a lifelong Samsung customer, from Phones, TV's Appliances etc. This latest version of the Galaxy falls extremely short of everything I expect from Samsung. The Ai integration is horrible, the photos (which is the main reason I purchase a phone) are the worst, flip phones take better photos. Honestly they had the camera on point with the S24 Ultra, but as usual they chose to fix something that wasn't broke. This will unfortunately be my last Samsung purchase, as I can only expect the brand to go downhill form here. If you love taking photos and use your phone for most of this (especially because my job depends on quality photos) then steer clear of this latest line of phones!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, March 27, 2025
Hello JPKvictory, we appreciate your feedback on your new Samsung Galaxy S25 Ultra. We understand how valuable your phone is for both personal and professional needs. We would love to help you troubleshoot the frustration you mention with the camera. We have provided links to an article and a few troubleshooting guides to assist you with this experience at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on April 3, 2025
Posted by: AlexTheGreat
[This review was collected as part of a promotion.] Switching to Samsung has been a revelation! This phone isn't just a device, it's a powerhouse. The magic of effortlessly removing unwanted objects from photos is genuinely game-changing, and the AI-driven image enhancement consistently delivers stunning results. But the video recording's ability to isolate and eliminate background noise? That's pure brilliance, making every captured moment crystal clear. Coupled with my Galaxy Ring, Watch, and Buds FE, the entire ecosystem seamlessly integrates into my life. It's not just about the features; it's about the feeling of limitless possibility and effortless control. This Galaxy truly lives up to its name – the possibilities are endless, and I'm thrilled I made the leap.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 6, 2025
Posted by: Patrick
[This review was collected as part of a promotion.] This is an awesome phone.It's definitely a good improvement from last year the new design makes gaming better and holding it. It is also more comfy. One ui 7 is awesomely smooth too. The bluetooth being removed from the S Pen is a little bit disappointing though but the phone is still good.
Value
5
Response from Samsung USBy R&R Team, April 23, 2025
Hey Patrick, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the overall usage of your new device. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the full device manual that helps you with the hand gestures and voice commands you can use with your device. We have lastly shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you forbeing a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome audio and video!
on May 7, 2025
Posted by: Luv2 shop
from Newman Il.
Expertise:Intermediate
I AM SO HAPPY WITH MY SAMSUNG S25 ULTRA $😉💯🤘🏻$$!!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 7, 2025
Hello there we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so happy with the capabilities and usage of your new phone. We hope you have also enjoyed exploring the new features of Galaxy AI, and finding ways to integrate them in to your usage. We have provided a link to the full device manual and the Samsung Support Team to help you with this exploration, and answer any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Speak
Verified Purchase:Yes
When they call me, my phone's speaker sounds very bad.
Response from Samsung USBy R&R Team, June 2, 2025
Hey Speak, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable your phone calls are to you every day, and we would love to help you resolve this frustration. We have provided a link to a troubleshooting guide to assist you with the speaker of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Debra Ultra
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
Not very impressed. I have owned Samsung plus models for 14 years and I finally went to the ultra and I'm kinda sorry I did. I should have gotten another plus. Not worth the extra money. I mostly got a new phone because over time the battery doesn't hold the charge. well this ultra runs out of battery within a day and my plus lasts at least 2 days, So quite disappointed. I thought it was much bigger than it is as well. It's not that different from the plus models except for the pen that you can use and I don't.
In addition I hate that they took the option of a micro SD card out of the phones. I really want them to put that back. It only forces people to have to buy more memory on the phone which they charge for and or to buy space on the cloud which I do not want to do. Also I think it's incredibly irresponsible that we cannot get a new battery for our phones. We have to throw them away and then this stuff goes in a garbage heap Or they resell them and make money on them again for people who can't afford a new phone. It's not very green.
I've been devoted to Samsung for years But it might be time to look for a new brand.
Or maybe Samsung could be innovators and Make phones that are green and responsible to the Earth.
I've been devoted to Samsung for years But it might be time to look for a new brand.
Or maybe Samsung could be innovators and Make phones that are green and responsible to the Earth.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
2
Response from Samsung USBy R&R Team, June 2, 2025
Hi there Debra Ultra, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand wanting a new device to align to your expectations and we would love to assist you in troubleshooting the matters you mention. The battery life of your device should maximize automatically as the device adjusts the consumption based on your usage. We have provided links to troubleshooting guides to help you at your convenience, if this is not your experience. We understand not wanting to use newr cloud based storage expansion, but this does also come with benefits of being able to access your data across any device within your ecosystem of Samsung devices. The removal of changeable batteries has also allowed for greater water and dust resistance ratings, and durability. We have provided a link to the Samsung Support Team if you have questions about any of your Samsung products, or continue to experience any frustrations. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US