Customer reviews from whirlpool.com
Whirlpool - 4.3 Cu. Ft. High Efficiency Stackable Front Load Washer with 35 Cycle Options - White
Average customer rating
4.2
(798 Reviews)
Rating breakdown 798 reviews
5 Stars
471
4 Stars
177
3 Stars
51
2 Stars
30
1 Star
69
82%of customers recommend this product.
(
543 out of
660)
Customer Reviews for Whirlpool - 4.3 Cu. Ft. High Efficiency Stackable Front Load Washer with 35 Cycle Options - White
Customer Rating
1
GARBAGE. Get literally any other model.
on February 8, 2025
Posted by: Notaplumber.
from Seattle washington
TERRIBLE DESIGN. your clothes will eventually start smelling like mildew and no matter how many times you use a cleaning tablet your clothes will still STINK. there’s no reasonable way to clean any filters or anything that could be causing this issue without taking the machine out and unscrewing panels and trying to squeeze your way into the machine. Unlike other models where they put a drawer to access the filter you need to be a licensed plumber to deep clean this atrocity. Whatever engineer designed this hunk of junk needs to be fired immediately.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 11, 2025
Hello,
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #672314.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #672314.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
fantastic, your clothes will never be clean again
on March 3, 2025
Posted by: angelique
After 4 years, I regret every moment I've had to use this washer & dryer.
do. not. buy.
so long as all you ever need to wash are perfectly clean standard test fabrics used in a laboratory testing facility, you're golden, this is the machine for you!
if you are in fact a human being with actual laundry ranging in sizes from tiny baby socks to massive king size 1500 thread count cotton sheets and multiple large dogs... stay away. stay far far away. you will never have clean clothes again.
prior to buying this machine my laundry day went something like this:
go to laundry mat, load 6 washers with full loads, wait 1 hour, throw lovely clean clothes in dryers, wait 1 hour, take clothes home. 6 loads of laundry finished in two hours flat, perfectly clean, perfectly dry.
go to laundry mat, load 6 washers with full loads, wait 1 hour, throw lovely clean clothes in dryers, wait 1 hour, take clothes home. 6 loads of laundry finished in two hours flat, perfectly clean, perfectly dry.
Now?
Now my laundry day starts at 6 am and finishes sometime around 10 pm, three days a week, every week, forever.
Every single item more complex in shape than a square hand towel gets put in a net garment bag. Otherwise the machine will pull the sleeves and/or legs off, tear hems, and rip zippers across every other garment in the washer load to great shredding effect. Also, be prepared for it to roll anything larger than a washcloth into a tight burrito. Obviously, this burrito of tightly rolled laundry will not wash, will throw off the spin cycle, and will come out worse off than it went in. Now that you've properly protected all your items, they get put into the bathtub with laundry soap and thoroughly wetted with the soapy water. Don't use extra soap! Only use the amount of soap recommended for a HE washer, or you'll end up with suds everywhere. Now then, the drenched soapy clothes are loaded into the washing machine and the bulky cycle with pre soak and extra rinse is selected regardless of what's to be washed. Before starting the cycle, remember to load several buckets worth of additional water into the basin by hand. Yes, you need to add more water in addition to the soaked clothes water. Once the first cycle is finished we get to begin the second cycle! So. Much. Fun. This 2nd cycle is ostensibly the "rinse" cycle, it doesn't really matter what you choose, it wont actually wash all the soap out from the first cycle that's already gone through three rinses, even though we only added the specified amount of soap for a HE machine in our bathtub water. Now that you have "washed" and "rinsed" your clothes with two wash cycles, we get to actually wash our clothes! Yes, yes, it's so exciting, I know. The third cycle is in fact the last washing the clothes will need to be "washed" and "rinsed." For this 3rd cycle we're adding whatever laundry detergent we want our clothes to smell and feel like. Personally I'm a fan of Zum, the clothes smell amazing, and feel fantastic. But only load the absolute bare minimum amount of detergent, if you're feeling particularly adventurous we can use as much as half a dose! Exciting stuff. Oh, and don't forget, you'll want to be sure to hit that "extra rinse" button! do. not. forget. Sometimes, it's still not enough and the clothes still feel coarse from the pH of the laundry detergent. If this occurs, you'll want to throw it through one last "drain and spin" cycle but with an "extra rinse." Now! after a torturous 4+ hours of washing, your HIGH EFFICIENCY machine has successfully cleaned your clothes. Aren't you feeling the energy and water savings? Boy I know I sure am, not.
Now my laundry day starts at 6 am and finishes sometime around 10 pm, three days a week, every week, forever.
Every single item more complex in shape than a square hand towel gets put in a net garment bag. Otherwise the machine will pull the sleeves and/or legs off, tear hems, and rip zippers across every other garment in the washer load to great shredding effect. Also, be prepared for it to roll anything larger than a washcloth into a tight burrito. Obviously, this burrito of tightly rolled laundry will not wash, will throw off the spin cycle, and will come out worse off than it went in. Now that you've properly protected all your items, they get put into the bathtub with laundry soap and thoroughly wetted with the soapy water. Don't use extra soap! Only use the amount of soap recommended for a HE washer, or you'll end up with suds everywhere. Now then, the drenched soapy clothes are loaded into the washing machine and the bulky cycle with pre soak and extra rinse is selected regardless of what's to be washed. Before starting the cycle, remember to load several buckets worth of additional water into the basin by hand. Yes, you need to add more water in addition to the soaked clothes water. Once the first cycle is finished we get to begin the second cycle! So. Much. Fun. This 2nd cycle is ostensibly the "rinse" cycle, it doesn't really matter what you choose, it wont actually wash all the soap out from the first cycle that's already gone through three rinses, even though we only added the specified amount of soap for a HE machine in our bathtub water. Now that you have "washed" and "rinsed" your clothes with two wash cycles, we get to actually wash our clothes! Yes, yes, it's so exciting, I know. The third cycle is in fact the last washing the clothes will need to be "washed" and "rinsed." For this 3rd cycle we're adding whatever laundry detergent we want our clothes to smell and feel like. Personally I'm a fan of Zum, the clothes smell amazing, and feel fantastic. But only load the absolute bare minimum amount of detergent, if you're feeling particularly adventurous we can use as much as half a dose! Exciting stuff. Oh, and don't forget, you'll want to be sure to hit that "extra rinse" button! do. not. forget. Sometimes, it's still not enough and the clothes still feel coarse from the pH of the laundry detergent. If this occurs, you'll want to throw it through one last "drain and spin" cycle but with an "extra rinse." Now! after a torturous 4+ hours of washing, your HIGH EFFICIENCY machine has successfully cleaned your clothes. Aren't you feeling the energy and water savings? Boy I know I sure am, not.
why? why does all of this have to take place? because that's how little water this machine uses. it's impossible for it to result in clean clothes any other way. the bulky cycle adds the largest amount of water for the weight of the load. presoaking the load before adding it to the basin makes the load physically weigh more so that the machine's load sensors will add more water based on the weight of the load. the soap has to be added via the bathtub water soak because if you add the soap via the dispensing cup it doesn't actually disperse in enough water to evenly distribute across the entire load of clothes. all the extra rinsing because once the load is running there's no real way to get extra water in to rinse properly. I have frequently ended up tossing the load into the bathtub for a manual rinse because I didn't have the time to waste letting the machine rinse 4+ times just so I didn't have to take the time to do it manually.
Buying this machine, no matter how good the sale at the time, was a terrible terrible mistake that I regret on a near daily basis.
and if you were unfortunate enough to buy the matching dryer, you get to deal with the additional joy of watching it roll every single load into a giant burrito that you have to go and pull apart every 3 minutes to keep the load separated so it will actually dry in the dryer.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 11, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Washer model/serial number, and reference Case # 688413.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Zero recommendation, do not buy
on March 20, 2025
Posted by: NewWasherUser
from Florida
[This review was collected as part of a promotion.] If I could give this product negative stars, I would. I own this product because it came with the purchase of my new home, and it is absolutely awful. I am not a fan of front load washers because people have told me about mold concern, but I figured if I kept it clean it would be okay. That is not the problem with this though. I cannot wash any blankets in it, big or small (and even some clothing loads), because the washer ends up water logging the blanket or clothes. The washer then gets off balance because the saturated item(s) in the bottom, the washer throws an error code because it has made itself off balance. Then, I’m stuck with soapy wet clothes that I have to wring out by hand. if I am able, I redistribute the clothes, put it on the drain cycle, and THEN do a quick wash cycle (no added soap) to get the soap off my clothes, and try again (hoping it doesn’t go off balance with the next cycle). Laundry already is exhausting and now it is even worse.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 21, 2025
Hello,
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #696934.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #696934.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Very Noisy Won't Last
on April 10, 2025
Posted by: Larry 2024
from Oshawa
[This review was collected as part of a promotion.] I bought this washer a month ago, I find it extremely noisy especially during the spin cycle. I have leveled it and placed pads under all 4 feet but it still shakes. My previous washer was so much better and lasted almost 20 years, I highly doubt that this Whirlpool washer will last 5 years.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor Quality
on May 21, 2025
Posted by: Beverly
[This review was collected as part of a promotion.] Had to have drum replaced after 15 loads. Can Not wash large load or large blanket, yet store demo had s large blanket in it!
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA Social Care, May 29, 2025
Hello Beverly! We are so sorry to hear about your Whirlpool washer. We want to be a brand you can count on! We would love to look into this for you. Kindly send us an e-mail at CanadaSocial@Whirlpool.com with your model and serial number, your phone number, and your case # (291056087). We look forward to hearing from you! -Alisha
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not happy my washer brook twice in 1 month
on January 6, 2020
Posted by: JyotiTripathi
from Calgary
[This review was collected as part of a promotion.] I brought wash and dryer, microwave, dishwasher, stove but my washer brook twice already still is not working very poor service, and my dishwasher is broken as well and still not working I will never recommend to any one this products
Response from whirlpool.comBy HOLLEJM, CASOCIALCARE, January 7, 2020
Hello, JyotiTripathi! We are so sorry to hear you have had issues with both your washer and dishwasher. We would like to review your file to see how we can assist in getting this resolved for you. Please send us an email at canadasocial@whirlpool.com and include your best contact number, the serial number, and Reference ID number 228085180. We sincerely apologize for the inconvenience this has caused you. Thank you! -Jenni
Written by a customer while visiting whirlpool.com
Customer Rating
1
A Poor Choice!
on August 27, 2020
Posted by: Retired2020
from Erie, PA
[This review was collected as part of a promotion.] This Whirlpool was a lemon; it would just STOP in the middle of the cycle; the technician i had to call 3 times replaced 2 panels to no avail. I sent it back & bought a Speed Queen which works!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy quinnm2, social care team, August 31, 2020
Hey Retired2020, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Too few choices
on September 7, 2021
Posted by: LCIL62
from Illinois
We have had this washer for at least two years and every other time while it is running, it counts down from 3 and flashes OFF. Constant beeping causing us to have to go to it and hold down the start button to make the flashing and noises stop. Nothing in the manual gives guidance on this and the company we purchased it from has no advise. Working from home and having to run to the machine to stop the beeping has been horrible. There is not intuitiveness in this product.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, September 8, 2021
Hey LCIL62, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Written by a customer while visiting whirlpool.com