Customer reviews from Samsung US
Samsung - 4.6 Cu. Ft. Washer with Steam Wash and 7.6 Cu. Ft. Gas Dryer - White
Average customer rating
4.6
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
23
4 Stars
3
3 Stars
2
2 Stars
0
1 Star
1
93%of customers recommend this product.
(
25 out of
27)
Customer Reviews for Samsung - 4.6 Cu. Ft. Washer with Steam Wash and 7.6 Cu. Ft. Gas Dryer - White
Customer Rating
5
Slick combo!!
on May 2, 2024
Posted by: dippan77
from Kirkland
[This review was collected as part of a promotion.] This is one slick combo of washer and dryer - a tower that saves space, easy to operate and take care of all washing needs of a family. Initially, we were apprehensive about buying such a large appliance online and that too a new product. But, it was too good an opportunity to pass up and so we pulled the trigger, and waited! So, was it worth it? oh yes! Read on to read more about our experience from delivery to living with it now below:
Eventually, few weeks after the order, the day of delivery arrived and our anticipation was high. What made it more fun was some drama with dryer cable turning out to be short for our needs. After a rushed trip to get a bigger cable and figuring out how to install a dryer cable, got it working later that evening.
First impressions were positive. It looks stunning! clean cut white minimalist look. gone was the clutter of many buttons on separate washer and dryer, and replaced by one simple panel with one dial to do it all. The finish in front is classy, size perfect for family, and the steel drums glistening! Moreover, this tower unit saves space. it freed up space in our laundry room that we can now do something with. Plans for those are still in works.
Now, to the actual washing and drying. First thing we noticed was the unit being quite sturdy. During operation, it stays grounded and doesn't jump around. We were wondering how a stacked tower would do but those concerns were put to rest. It's easy to figure out all options and use the machine. Both washing and drying are relatively quiet.
There are couple of things we wish could have been better: Since lint filter is hinged, we will have to see how much lint does escape and what maintenance that chamber will require. Another is, during wash, we notice some clicks like (?) sounds. But, is quieter than our older washer so don't see it as a major issue.
Eventually, few weeks after the order, the day of delivery arrived and our anticipation was high. What made it more fun was some drama with dryer cable turning out to be short for our needs. After a rushed trip to get a bigger cable and figuring out how to install a dryer cable, got it working later that evening.
First impressions were positive. It looks stunning! clean cut white minimalist look. gone was the clutter of many buttons on separate washer and dryer, and replaced by one simple panel with one dial to do it all. The finish in front is classy, size perfect for family, and the steel drums glistening! Moreover, this tower unit saves space. it freed up space in our laundry room that we can now do something with. Plans for those are still in works.
Now, to the actual washing and drying. First thing we noticed was the unit being quite sturdy. During operation, it stays grounded and doesn't jump around. We were wondering how a stacked tower would do but those concerns were put to rest. It's easy to figure out all options and use the machine. Both washing and drying are relatively quiet.
There are couple of things we wish could have been better: Since lint filter is hinged, we will have to see how much lint does escape and what maintenance that chamber will require. Another is, during wash, we notice some clicks like (?) sounds. But, is quieter than our older washer so don't see it as a major issue.
Overall, easy 4.5/5 and would recommend to friends and family.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Slick Design & Efficient
on May 2, 2024
Posted by: Mstina13
from San Clemente
[This review was collected as part of a promotion.] I am so impressed with this Washer / Dryer combo! Starting with the design, it is super slick and modern in my opinion which I absolutely love! It provides more space efficiency in my laundry room and I love the interior lighting. Please note, the design is not the only thing that is slick and efficient. The integration with the SmartThings App is so easy to use and awesome for when you are out and want to monitor your laundry remotely. Whether you are washing or drying, the machine is quiet and saves energy which will help anyone's budget! The biggest thing that is super impressive to me is the AI capabilities. The way it analyzes factors and applies it to the washing and drying cycles so it provides the best results is truly mind blowing and exciting! I am so beyond impressed with this machine and so happy I have it. I have already recommended it to friends and family and will continue to do so.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Quiet and space saving
on August 13, 2024
Posted by: Jjdb
from Boston
[This review was collected as part of a promotion.] I like the machine, but I personally don’t love front load washers in general. Good for space evening and is relatively quiet.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung washer
on November 8, 2024
Posted by: Siam
I have all samsung appliances less than 5 years old
The refrigerator has had 2 ice makers, the dryer has had the main circuit board replaced and the washer has developed 2large cracks in the top. Samsung won't cover any of. It as warranty
I will never purchase another samsung product !!
The refrigerator has had 2 ice makers, the dryer has had the main circuit board replaced and the washer has developed 2large cracks in the top. Samsung won't cover any of. It as warranty
I will never purchase another samsung product !!
Response from Samsung USBy Samsung Care, November 11, 2024
Hi Siam,
We can feel your disappointment with this washer. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147663253), to help our team pull up your information.
Have a great day!
^Rodel
We can feel your disappointment with this washer. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147663253), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
5
Happy
on January 2, 2025
Posted by: Kyle
from Woodbridge NJ
[This review was collected as part of a promotion.] Order 2 months ago I'm happy with my purchase works perfect.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US