Customer reviews from otterbox.com
OtterBox - Symmetry Series Case - iPhone 12 mini - Black
Average customer rating
4.1
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
9
4 Stars
1
3 Stars
3
2 Stars
1
1 Star
1
83%of customers recommend this product.
(
10 out of
12)
Customer Reviews for OtterBox - Symmetry Series Case - iPhone 12 mini - Black
Posted by: Pam in PA
Verified Purchase:Yes
I like my Symmetry case for my iPhone 12 mini because of the color. I really wanted the Defender model because that's what I had for my iPhone 6S, but that wasn't available in my color. I've been very pleased with my Otterbox cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Joe1
Verified Purchase:Yes
Looks great, easy to install, all the ports and buttons line up perfectly. Cons: Very slippery, hard not to drop. In a sitting position I fumbled it, it fell into my lap in which I caught it with my legs only to have it slip through my legs and still fall to the floor.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox/LifeProof, Customer Service Team, January 14, 2021
Hey Joe,
We're sorry to hear you've had some struggles keeping a handle on your iPhone while it's been covered by the OtterBox Symmetry Series Case.
We actually went with that smooth outer finish in order to aid in the retrieval of one's device from pockets and such, though we certainly aren't out to encourage any mishaps. We're wondering if a different model, such as our signature Defender Series, might be more to your liking as that one comes with an outer synthetic rubber slipcover that will definitely provide more grip. Feel free to check out this potential option right here on otterbox.com, and let us know if you have any questions and we'll be glad to help!
https://www.otterbox.com/en-us/iphone-12-mini/defender-series-case/77-65352.html#start=1
Best,
OtterBox Customer Service Team
We're sorry to hear you've had some struggles keeping a handle on your iPhone while it's been covered by the OtterBox Symmetry Series Case.
We actually went with that smooth outer finish in order to aid in the retrieval of one's device from pockets and such, though we certainly aren't out to encourage any mishaps. We're wondering if a different model, such as our signature Defender Series, might be more to your liking as that one comes with an outer synthetic rubber slipcover that will definitely provide more grip. Feel free to check out this potential option right here on otterbox.com, and let us know if you have any questions and we'll be glad to help!
https://www.otterbox.com/en-us/iphone-12-mini/defender-series-case/77-65352.html#start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Montessa
Verified Purchase:Yes
I bought this grey case 3 weeks ago for my new i12 mini phone and it fits the phone perfectly. The covered buttons on the phone are easy to click with this case, no issues there (volume, on/off switch). The camera area is not obstructed in any way. The material of the case itself is hardy but flexible enough to snap your phone in and out as needed. I like the grey color as it is not too dark (need to find phone in dark purses), but not too light either. I would buy this case again for any other phone I purchase.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rider99
Verified Purchase:Yes
Perfect protection and very low profile. I love the Otterbox quality. Bought one for my work phone too.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Very slippery case
on April 13, 2021
Posted by: Carly
I am a longtime Otterbox user. With my iPhone 12 mini I wanted to move away from the Defender and try something more streamlined. While I like the small feel of the case it is too slippery. The positive I can say is that in all of the times I have dropped the phone because of this case, the phone has been well protected. While it seems to be a protective case, I am completely unhappy with this expensive case. I only wish I could get through to customer service.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 14, 2021
Hi, Carly!
We're sorry to hear about your frustration with your Symmetry Series case! We appreciate your feedback about the grip of your OtterBox and the discoloration with the sides, and we'll be sure to let our design team know about your experience. If you're having trouble reaching our Customer Service Team online, feel free to call us at 1-855-688-7269.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Symmetry Series case! We appreciate your feedback about the grip of your OtterBox and the discoloration with the sides, and we'll be sure to let our design team know about your experience. If you're having trouble reaching our Customer Service Team online, feel free to call us at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Vans
Verified Purchase:Yes
It’s slick and I feel like my phone is protected well. Would recommend
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: AMon
Verified Purchase:Yes
I've already dropped my phone a few times and case has performed admirably. I do have a couple little issues: I think that the case could extend more into the area the cameras reside for more protection. Also the lock button feels a little squirrely through this case but no big deal. All said just a solid case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Johno
Verified Purchase:Yes
This is a well made high quality case !
Highly recommended !
Highly recommended !
I would recommend this to a friend!
Written by a customer while visiting otterbox.com