Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Average customer rating
4.8
(5,569 Reviews)
Rating breakdown 5,569 reviews
5 Stars
4,605
4 Stars
779
3 Stars
114
2 Stars
34
1 Star
37
86%of customers recommend this product.
(
169 out of
197)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Customer Rating
5
This product has lasted me since the very start.
on June 4, 2026
Posted by: Rfern03
[This review was collected as part of a promotion.] I enjoy the AI feature on the device and the battery life. It is function well even after couple years of usage. I like the merge with Google and it will only offer better quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving my new phone. A lot of new features to lea
on June 4, 2026
Posted by: SteveJB
[This review was collected as part of a promotion.] Love my new s25+. Use it multiple times per day. Listen to music, connect with friends using various apps
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Connectivity issues
on June 4, 2026
Posted by: Charmcyty
[This review was collected as part of a promotion.] Since acquiring this phone I've had continued connectivity issues.
Value
3
Response from Samsung USBy R&R Team, June 5, 2026
Hey Charmcyty, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We know the reliable connection of your device to your carrier is invaluable to your enjoyment and prolonged usage of your device. We have provided links to articles to help you troubleshoot this experience at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible phone as usual from Samsung!
on June 4, 2026
Posted by: MarsWolf
[This review was collected as part of a promotion.] The Samsung Galaxy devices are the best of the best! The settings options allow you to turn this phone into a replica of other devices, unique features that are endless! I was blown away at how many customizable settings there are! And the Galaxy AI is too notch!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not as good as I thought
on June 5, 2026
Posted by: Justme23
[This review was collected as part of a promotion.] Never used galaxy AI wont try i am not sure about it...............
Value
2
Response from Samsung USBy R&R Team, June 5, 2026
Hi Justme23, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We know how disappointing it can be when your new device is not aligning to your expectations in functionality or quality. We have provided a link to the complete manual to help you fully explore the capabilities of your device, align the settings to your preferences, and disable any features you are not wanting to integrate in to your usage. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is tried & true. They NEVER miss the mark
on June 5, 2026
Posted by: LeaLo2026
[This review was collected as part of a promotion.] I use my G25+ like its my support animal.
It absolutely comes through for my everyday needs as well for my small business.
It absolutely comes through for my everyday needs as well for my small business.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth operating system and an excellent camera.
on June 5, 2026
Posted by: Tech2girl
[This review was collected as part of a promotion.] Smooth operating system and an excellent camera. And Galaxy AI is so cool!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This has great features and camera.
on June 5, 2026
Posted by: Peej84
[This review was collected as part of a promotion.] I use my Samsung S25+ for many things, from grocery lists, photos, word documents, social media, etc. and it never misses a beat.
Value
5
Written by a customer while visiting Samsung US