Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Average customer rating
4.8
(6,397 Reviews)
Rating breakdown 6,397 reviews
5 Stars
5,289
4 Stars
901
3 Stars
129
2 Stars
38
1 Star
40
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Customer Rating
3
Phone was working fine 3 months ago and now the fi
on June 19, 2025
Posted by: Millwill
[This review was collected as part of a promotion.] I only use the phone for normal stuff, nowadays fingerprint recognition is not working. So many apps are not needed.
Value
3
Response from Samsung USBy R&R Team, June 23, 2025
Hey Millwill, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We completely understand how important your phone is to you, and how frustrating it is when a specific features you use every day is not functioning as intended. We have provided a link to a troubleshooting guide to assist you with this matter of the fingerprint reader at your convenience. We have also provided a link to the Samsung Support Team if this experience continues or you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
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Written by a customer while visiting Samsung US
Posted by: Brenda Tejada
from Honduras
Expertise:Intermediate
Verified Purchase:Yes
I was surprised with this phone. So far so good. Still exploring it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Brenda Tejada
from Honduras
Expertise:Beginner
Verified Purchase:Yes
Great phone!!! I am still learning about it but so far so good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All in 1 phone
on June 19, 2025
Posted by: Segura4sure
[This review was collected as part of a promotion.] Has great camera resolution, big screen yet resistant, easy to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 25+
on June 19, 2025
Posted by: Golden
[This review was collected as part of a promotion.] I absolutely love this phone. The AI features make searching and editing such a breeze. I was definitely a little at odds with the idea of using AI. However the 25+ has changed my views. We bought 3 of these devices and everyone loves them. And my husband has a complaint about everything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
G re eat phone love the features a d the ai it has
on June 19, 2025
Posted by: KillerlownA420
[This review was collected as part of a promotion.] The galaxy ai is cool on the phone and the s25 is a great phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The device has a great camera and it is easy to na
on June 19, 2025
Posted by: eshj333
[This review was collected as part of a promotion.] I doordash with my phone every day. It is my main tool for delivering products to customers. The app uses the phone to navigate to destinations with ease.
I play games on my phone every night to wind down and I have had no issues.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The product hangs. Battery overheats
on June 18, 2025
Posted by: Sheedstall1
[This review was collected as part of a promotion.] Galaxy AI is not as useful
I use this phone to stream movies, videos and dat to day use like phone calls etc.
Value
3
Response from Samsung USBy R&R Team, June 19, 2025
Hi there Sheedstall1, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We know how important your phone is to you, and needing the ability to have comfortable prolonged usage. We have provided a link to a troubleshooting guide to hel;p you with the temperature of your device. We have also shared a link to the Samsung Support Team to help any questions you may have about the usage of features like Galaxy AI. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Written by a customer while visiting Samsung US