Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Average customer rating
4.8
(6,402 Reviews)
Rating breakdown 6,402 reviews
5 Stars
5,292
4 Stars
903
3 Stars
129
2 Stars
38
1 Star
40
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Customer Rating
5
Excelent phone
on December 5, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I need a phone
Mi name is sidney i live in puerto rico
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My phone upgrade
on December 5, 2025
Posted by: 7472mamma
[This review was collected as part of a promotion.] My phone has my entire life in it. I had my last one 5 yrs. So I definitely like this one. Very nice upgrade
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone
on December 5, 2025
Posted by: Ydu5dgufvhsvh
[This review was collected as part of a promotion.] Horrible phone, keeps shutting off, tge volume does not work right it's the worse phone ever! I have to keep it as I have payments but I would never get another Galaxy.
Value
1
Response from Samsung USBy R&R Team, December 8, 2025
Hey there Ydu5dgufvhsvh, we appreciate you sharing your experience of your Samsung Galaxy S25+ with us. We know how important the uninterrupted usage of your device, and immersive listening experience are to you every day. We have provided links to articles to help you address these experiences at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if these frustrations continue or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and easy to navigate
on December 5, 2025
Posted by: Ronstar16
[This review was collected as part of a promotion.] This S25+ is the best phone I have ever had. It has all the features you'd expect plus Galaxy AI. I have used the AI to look stuff up as well as navigate the phone. Great tool.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with room for improvement
on December 5, 2025
Posted by: Samantha
[This review was collected as part of a promotion.] I upgraded to the 25+ from the 23 ultra. The battery life is great and the Galaxy AI is a nice feature. Gemini is also great and handy. Phone moves fast and connects well. My main issue is I feel like the camera could be better, especially zoom and trying to get a photo of something in motion.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is perfect!
on December 5, 2025
Posted by: Karen696
[This review was collected as part of a promotion.] I use galaxy AI all the time, works perfect. Mainly use for streaming, texting, calling. No issues.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone yet
on December 5, 2025
Posted by: Pogo629
[This review was collected as part of a promotion.] I use this phone for everything from spreadsheets to wakeup to Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25+
on December 5, 2025
Posted by: Natanlayliev
[This review was collected as part of a promotion.] I like the samsung s25+ it has better battery then my s22 and on the s25+ I could do more stuff and have more features and it a good phone to get.
Value
5
Response from Samsung USBy R&R Team, December 5, 2025
Hi there Natanlayliev, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are thrilled to hear how pleased you are with your new device and that you are discovering so many amazing features you enjoy using every day. We have provided a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US