Customer reviews from otterbox.com
OtterBox - USB-C and USB-A Fast Charge Dual Port Wall Charger Purple - Purple
Average customer rating
3.8
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
21
4 Stars
3
3 Stars
0
2 Stars
2
1 Star
8
63%of customers recommend this product.
(
17 out of
27)
Customer Reviews for OtterBox - USB-C and USB-A Fast Charge Dual Port Wall Charger Purple - Purple
Posted by: Tech Guy
Verified Purchase:Yes
I bought this 20 days ago, and it already stopped working for absolutely no reason. I had such high confidence in the brand that I was convinced my outlet had failed. Nope. Nothing but a disappointment and waste of money.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 20, 2021
Hi there!
We're so sorry to hear that your Fast Charge wall charger has let you down! It's certainly unusual to hear that your charger stopped functioning, and we'll be sure to update our engineers on your experience. The good news is, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you taken care of with a replacement!
Best,
OtterBox Customer Service Team
We're so sorry to hear that your Fast Charge wall charger has let you down! It's certainly unusual to hear that your charger stopped functioning, and we'll be sure to update our engineers on your experience. The good news is, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you taken care of with a replacement!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lordking boofoo
Verified Purchase:Yes
The OtterBox plug is very good take my phone oh my hearing aids on the same thing what more can you ask for once again thank you so much
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Completely died
on October 23, 2021
Posted by: Kelsey
I bought this in May 2021 (5 months ago), recently it has been buzzing/static/shorting when plugging it into the wall, and tonight it completely stopped working all together.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 25, 2021
Hmmm, that's definitely not how it's supposed to go with the OtterBox Fast Charge Wall Charger, and we're sorry your current unit has seemingly gone kaput after just a mere five months on the job.
Let's take it from the top with a brand-new warranty replacement that is sure to keep things supercharged for the long haul! Just ping our energetic Otters at 1-855-688-7269 and we'll have you back in amped-up action in no time!
Cheers,
OtterBox Customer Service Team
Let's take it from the top with a brand-new warranty replacement that is sure to keep things supercharged for the long haul! Just ping our energetic Otters at 1-855-688-7269 and we'll have you back in amped-up action in no time!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mandyfresh1
Verified Purchase:Yes
This charger did not live up to the expectation at all. The usb-a port does not seem to fast charge, although the usb-c port charges very fast. However the block itself is so heavy it hangs down from every outlet, losing the connection therefore not charging. It won’t work with any sort of extension cord, as well as sparks from every outlet I put it in, it even melted one of my plugs.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Turbo77
Verified Purchase:Yes
I am super happy with this wall charger. I can charge my new iPhone mini 12 and all the iPads with this multi function charger. Also charges faster then any charger I’ve owned. Awesome product!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Biggie2316
Verified Purchase:Yes
So I got 2 of these so my wife could have 1 at home and 1 at work. She loves the fact they have both USB and usb-c
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Horrible purchase
on January 13, 2022
Posted by: Kmac1493
I purchased this charger and immediately it started shorting out on my phone. I have to keep my phone at a certain angle or else it will charge for 10 seconds and then not charge and then start charging again and its super annoying. I figured it was the chord and it had bad connection (because it is a little lose) but it turns out it was the box that plugs into the wall. Not happy at all. I should have just went with the Samsung charger.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, January 14, 2022
Hi there!
We're so sorry to hear that your Fast Charge wall charger has let you down! It's certainly unusual to hear that your charger stopped functioning, and we'll be sure to update our engineers on your experience. The good news is, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you taken care of with a replacement!
Best,
OtterBox Customer Service Team
We're so sorry to hear that your Fast Charge wall charger has let you down! It's certainly unusual to hear that your charger stopped functioning, and we'll be sure to update our engineers on your experience. The good news is, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you taken care of with a replacement!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Sparks
on February 25, 2022
Posted by: receepeece
I have used this twice on my travels and every time I plug this in it sparks. I always think it’s going to start a fire.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com