Customer reviews from Echelon
Echelon - Summit Stair Stepper Machine with Adjustable Step Rate & Wireless Charging - Black
Average customer rating
2.4
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
1
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
2
Customer Reviews for Echelon - Summit Stair Stepper Machine with Adjustable Step Rate & Wireless Charging - Black
Customer Rating
5
Heavy piece of equipment
on February 13, 2025
Posted by: Kiersten
Looks like it would be a solid piece of equipment if it actually worked. Missing the communication wires on one side so it won’t turn on. CS making it difficult to return the equipment. caveat emptor
Written by a customer while visiting Echelon
Customer Rating
1
Think twice
on February 23, 2025
Posted by: Kiersten
Machine didn’t work properly and terrible customer service
Written by a customer while visiting Echelon
Customer Rating
2
Item was on back-order without website reflecting
on April 7, 2025
Posted by: John M.
purchased the Summit Stairmill on February 25th. Got and email stating it would be delayed on the 2nd of March. Been in the dark with updates since then. If i was aware that the item was on back-order and if the website reflected that, might have gone an alternate route. been over a month with no progress updates being made. Feels like bad business practice to not let consumers know status of available equipment. To this day their website doesn't reflect the month back-order.
Written by a customer while visiting Echelon
Customer Rating
1
Months later… Never received!
on April 10, 2025
Posted by: Carrie
Caution! I ordered this back in January and it still hasn’t been shipped. I called today (April 10th) and was told they do not have any estimates for when it will be shipped. I was really looking forward to the product and would have appreciated the transparency during the ordering process.
Written by a customer while visiting Echelon
Customer Rating
3
Too new to start having
on May 26, 2025
Posted by: Edith V.
Too new to start having issues, with flashing red lights and inability to use it
Written by a customer while visiting Echelon