Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart 9500 Electric Toothbrush HX9923/01 - White
Average customer rating
4.7 out of 5
4.7
(12 Reviews)
Open Ratings Snapshot
Rating breakdown 12 reviews
5 Stars
9
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
0
90%of customers recommend this product. 
(
9 out of 10
)
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Customer Reviews for Philips Sonicare - DiamondClean Smart 9500 Electric Toothbrush HX9923/01 - White
Customer Rating
3 out of 5
3
on August 20, 2025
Posted by: Chip44
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It always says that same 2 sections of my mouth need to be cleaned again. There is something wrong with the toothbrush because I have been paying extra attention to those 2 sections of my mouth and I continue to get the message.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4 out of 5
4
Meh.
on September 6, 2025
Posted by: LPeeeeeeeee
Verified Purchase:Yes
I don’t use the cup charger in my bathroom as the plug is in the vanity mirror. Also I constantly have to put it in the plugged in cup to connect, constantly. Every time. Also I am missing a tooth in the back and it doesn’t register that I am cleaning that one area. Not super personalized and I am just going to give up using the app all together.
Written by a customer while visiting philips.com
Customer Rating
5 out of 5
5
Overall great brushing options!
on October 28, 2025
Posted by: Blackpanama11
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the different options for brushing styles. It gives you flexibility in your teething cleaning focuses. The product also includes two different brush heads (wide and narrow) which in my opinion focus a lot more on gum health, while the narrow head focuses more on teeth cleaning. Overall, I love the product!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5 out of 5
5
The best in oral health care.
on November 16, 2025
Posted by: Pibs
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a replacement for the one I had previously. It’s a little different from the old one. Instead of 30 second intervals for a total of 2 minute brushing it now uses 6 20 second intervals. Other than that it works just as well as the old one. This is the third one I’ve had over the last 22 years. The Sonicare brushing system was recommended to me when I was experiencing periodontal disease. This saved me from having gum surgery and made my gum’s and teeth healthy again.
Written by a customer while visiting philips.com
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