Customer reviews from jbl.com
JBL - Refurbished Excellent - 9.1-Channel Soundbar with Wireless Subwoofer and Dolby Atmos/DTS:X - Black
Average customer rating
3.9
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
59
4 Stars
16
3 Stars
11
2 Stars
5
1 Star
15
84%of customers recommend this product.
(
48 out of
57)
Customer Reviews for JBL - Refurbished Excellent - 9.1-Channel Soundbar with Wireless Subwoofer and Dolby Atmos/DTS:X - Black
Customer Rating
1
Poor Bass and Overall
on November 25, 2022
Posted by: Entry032
Really weak and underwhelming subwoofer. Same output as the 5.1 unit i.e. 300W. A reap off for sound enthusiasts looking for powerful sound systems. Hi-Fi systems are miles better
Weak extension speakers as well. I have to hold them to my ear to confirm they are on
Weak extension speakers as well. I have to hold them to my ear to confirm they are on
Not value for money
Response from jbl.comBy Customer Support, November 26, 2022
Thank you for taking the time to provide us with your feedback on our JBL Bar 9.1. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about our products, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
Good Product But
on October 6, 2020
Posted by: AngelRaphiel
from PA
I wishThis soundbar is tremendous I like a lot. The reason why I do not give it 5 stars is that the instructions are extremely loose or weak, too small letters. I would have liked them to take more time to redo them and explain them in detail since not all of us are technicians or sound specialists.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Great when it works...
on January 13, 2022
Posted by: F2021
from STOCKHOLM
Great sounds but I keep having troubles with sound cutting off with no reasons (display shows trying to connect to DD++) and a few time boozing noise came up and didn't go away until the bar is stopped for few hours. This is very sad situation that others reported and It's not even a month old...
Response from jbl.comBy Eddie at Customer Support, Harman Lifestyle, January 14, 2022
Here are some things to try that often fix these issues. Update your JBL Bar 9.1 with the latest firmware. Turn off or unplug all wireless devices at home, which includes routers, and anything else that runs on 2.4GHz and 5GHz. Try Resetting the unit to its factory default settings by turning on your JBL BAR 9.1 Surround. Press and hold the POWER and SOURCE button for 3 seconds. Your device is now reset. If these steps do not fix the problem, contact Customer Service for technical support and assistance. https://bit.ly/3riuf7V
Written by a customer while visiting jbl.com
Customer Rating
4
Great but not omg
on January 27, 2022
Posted by: Ryanofcolumbus
from Columbus Ohio
Bought this and I liked it . Took a little while to get the hang of it . Still to me it's not 9.1 . It sounds like a 5.1 . Music is awesome . Movies are like a 7.5/10. Surround sound speakers cut out sometimes. The longer you use them the more frequent it happens . Also the surround speakers don't charge while the soundbar is on . Has to be in standby .
Written by a customer while visiting jbl.com
Customer Rating
1
Garbage
on April 22, 2022
Posted by: SDS154
from Georgia
Short and simple...absolute F'n GARBAGE....DO NOT BUY
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, April 23, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Bar 9.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Great Sounds but super annoying
on January 22, 2023
Posted by: Dondon Bigdon
Overall great sound, but super annoying having to always reset every week. And it always keeps disconnecting from google home and need to reset wifi all the time. I'm just giving it a month trial after trying to upgrade the firmware if that would fix that. Or else I'd need take it back to the store I got it from. I would have rate 5 star, but definitely giving a 1 due to the great sound.
Response from jbl.comBy Kevin, Customer Support, January 23, 2023
Thank you for taking the time to provide us with your feedback on our JBL Bar 9.1. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you have any questions or concerns about your unit, feel free to contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Bad sound quality
on November 9, 2023
Posted by: Tben
Very disappointed of the sound quality, I know that JBL used to make good products but for that one ????????????????????????
By Customer Support, November 10, 2023
We appreciate your feedback on our JBL Bar 9.1. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
3
Solid sound, but disappointing lack of controls
on March 30, 2024
Posted by: Cody K
I am frankly disappointed with the performance of this product. I am a huge JBL fan and have bought many speakers and always been pleased with them.
The bass is pretty solid after break in, but does cut out at high volume. The overall sound has a have a lot of power and is pretty crisp and loud.
The controls and surround are disappointing. There are only 3 sound settings you can control including Atmos (up firing sound), removable speaker surround level (off, low, medium, high), and bass. When watching sports or car racing, the surround sound (both connected to the bar or put at the back of the room) make it difficult to hear the announcer audio. One workaround I found is to disconnect the removable speakers from the bar and turn the surround off. I personally don't like the sound from the removable speakers with them disconnected. and placed at the back of the room.
My Polk soundbar that the JBL replaced, had voice enhancement levels you could choose from to make the voice audio louder as desired. The JBl needs more controls to adjust sound.
For the price of this unit, I don't think it delivers the value and features it should.
The bass is pretty solid after break in, but does cut out at high volume. The overall sound has a have a lot of power and is pretty crisp and loud.
The controls and surround are disappointing. There are only 3 sound settings you can control including Atmos (up firing sound), removable speaker surround level (off, low, medium, high), and bass. When watching sports or car racing, the surround sound (both connected to the bar or put at the back of the room) make it difficult to hear the announcer audio. One workaround I found is to disconnect the removable speakers from the bar and turn the surround off. I personally don't like the sound from the removable speakers with them disconnected. and placed at the back of the room.
My Polk soundbar that the JBL replaced, had voice enhancement levels you could choose from to make the voice audio louder as desired. The JBl needs more controls to adjust sound.
For the price of this unit, I don't think it delivers the value and features it should.
Response from jbl.comBy Customer Support, April 1, 2024
Thanks for your feedback. For best sound quality, you may follow our suggested placement for the JBL Bar 9.1. It can be found on the owner's manual, page 7. If you need assistance with your unit, please feel free to contact customer support.
Written by a customer while visiting jbl.com