Customer reviews from jbl.com
JBL - Refurbished Excellent - 9.1-Channel Soundbar with Wireless Subwoofer and Dolby Atmos/DTS:X - Black
Average customer rating
3.9
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
59
4 Stars
16
3 Stars
11
2 Stars
5
1 Star
15
84%of customers recommend this product.
(
48 out of
57)
Customer Reviews for JBL - Refurbished Excellent - 9.1-Channel Soundbar with Wireless Subwoofer and Dolby Atmos/DTS:X - Black
Customer Rating
5
What an enhanced movie experience at home!
on June 30, 2020
Posted by: IagoAndTaja
from Savannah, GA
[This review was collected as part of a promotion.] With the pandemic we were able to transform our living room into a movie theater!! The sound of this sound bar is spectacular! And the wireless conectivity makes everything easier to set it up for the movie and put it back afterwards! Simply amazing. Only con is the huge box it was shipped into, I could fit inside it. Haha!
I would recommend this to a friend!
(click to see the video)
Written by a customer while visiting jbl.com
Customer Rating
4
Room shaking sound
on November 17, 2020
Posted by: Padrephotography
from Memphis, TN
I love the immersion experience. I detached the end speakers and have them plugged into micro usb electronic connections so I don't have to take them back and forth for charging. My problem is my 2020 Samsung tv doesn't recognize and provide an option for the Dolby Atmos. I have the system hooked up via earc hdmi.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Poor performance. Needs a reboot almost every day
on August 29, 2021
Posted by: Yaniv
from Israel
Avoid! This needs a reboot or reset almost every day. Keeps loosing connection to the TV and network. Lookup this issue online. Epidemic failure.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, August 31, 2021
We're sorry to hear about the exproence you are having with your Bar 9.1 . Please contact our distributor for Israel for assistance in checking your options:
BUG Multisystems
Tel: 1-700-707-202
e-mail: support@bug.co.il
BUG Multisystems
Tel: 1-700-707-202
e-mail: support@bug.co.il
Written by a customer while visiting jbl.com
Customer Rating
1
Worst soundbar. Total waste of money.
on May 14, 2022
Posted by: Amoltpatil
from Seattle
You can only pair one device and if you switch to other device then you can’t connect back unless reset 1000 time. It has software issues design issues and sound issues. Don’t waste ur money
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, May 15, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Bar 9.1 True Wireless Surround didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you have any questions or concerns about your device, please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
5
Simplifies without sacrifice
on July 5, 2024
Posted by: TomLK
from Frisco TX
I've only had wired speaker systems and decided that when I moved I would look into something easier to set up and move and since I had just moved and was in a temporary space, I felt that a sound bar would be my best option for simplicity. What I wasn't expecting was to find how good the sound quality could be. The detachable rear speakers are genius. It truly sounds like a much more powerful wired speaker system. I love the fact that there are zero speaker wires running through the house and I can place the rear speakers anywhere to get the best sound experience. Same for the subwoofer. Great sound and no wires! I had planned for this to be a temporary solution but I can see it might just be my main TV sound system going forward.
Written by a customer while visiting jbl.com
Customer Rating
4
Great sound, wish it had more bass
on June 29, 2020
Posted by: jsf1031
from NC
[This review was collected as part of a promotion.] The speakers sound really good, look sharp, and are amazingly easy to setup. They feel very well constructed and not cheap at all. The only downside I found, was that for the size of the sub, it doesn't shake the house or blow me away. The mounting hardware for the bar and rear speakers were very easy to set up and dare I say idiot proof, they really were simple. There is plenty of room for the cables behind the speaker so they don't get bent, but can still hide them. Hooked up the system to my Google home like a champ. They were found when I opened the app and that helped put them on the wifi for automatically updating. Watched several movies and the sound really did fill the room and a few times I did find myself looking around because I was hearing things behind me.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
So Bad
on November 12, 2023
Posted by: Rcao42
from Orange county California
What a terrible experience. Bought this a year and a half ago at full price. Worked great until recently. Surround speakers now cut in and out constantly rendering the whole system worthless to me. Went back and forth for weeks with JBL support only to be told I'm SOL since it was after the warranty period (though they did offer me a 30% discount on another purchase). I would recommend everyone to stay away from this expensive piece of garbage and will likely never trust another JBL product.
Response from jbl.comBy Customer Support, Customer Support, November 13, 2023
We appreciate your feedback on our JBL Bar 9.1 True Wireless Surround. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your soundbar, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
5
Beautiful!!!
on May 4, 2020
Posted by: Misha01
from Italy
I have had a lot of experience with JBL hearing aids and I must say that I am very happy, the products have a good quality price. A year ago I bought the JBL 5.1 bar and it feels very good and Dolby Atmos as well. You win 5 stars for me and I'm sorry that despite everything you still have people who don't know about computer science and electronics like me, I saw a review that said: "there is the Dolby Atmos effect except on Netflix ", it seems obvious to me that Netflix does not support Dolby Atmos but only the 5.1 surround effect and they are two different things
I would recommend this to a friend!
Written by a customer while visiting jbl.com