Customer reviews from jbl.com
JBL - Refurbished Excellent - 9.1-Channel Soundbar with Wireless Subwoofer and Dolby Atmos/DTS:X - Black
Average customer rating
3.9
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
59
4 Stars
16
3 Stars
11
2 Stars
5
1 Star
15
84%of customers recommend this product.
(
48 out of
57)
Customer Reviews for JBL - Refurbished Excellent - 9.1-Channel Soundbar with Wireless Subwoofer and Dolby Atmos/DTS:X - Black
Customer Rating
4
Almost Perfect
on November 12, 2020
Posted by: jgraham12345
from Smyrna TN
I have had this bar for a couple of days and it is almost perfect. JBL, I don't know if you read these customer reviews, but please do one thing to make this product perfect. Please create an app that would allow customers to change the EQ settings. The lows and mids of the bar are absolutely perfect. But it is missing a bit of high end to provide contrast to the low-end sound. If this little bit of high end were present, this would be a perfect sound bar. The sound quality is great. The detachable rears are a game changer and definitely provides a wonderful 3D sound. There just needs to be a tiny bit more high end to really accentuate certain sound high frequency effects. If you did this, or added a bit more high end in an update, that would be incredible. Thank you!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Airplay 2 allows you to sync great with Apple TV
on February 14, 2021
Posted by: AppleFan
I’m pairing the JBL sound bar with my 2 apple HomePods and I connect this set of speakers to my Apple TV. The sound quality is superb! I love that I can disconnect the mini speakers and place them around the room. Sometimes I put one in the bathroom and one in the kitchen during parties so that all the guests can stay immersed.
Really great quality!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Great sound but lots of firmware problems
on February 18, 2021
Posted by: JanPec
I own the JBL bar since December. The sound quality is great, surround and ATMOS support is working as expected. But the bar has a lots of minor probably just firmware issues. First the calibration could not be finished. I had to factory reset the bar to be able to finish calibration. Now I started using the HDMI input to connect an external DJ controller. All of a sudden the sound drops out for several seconds when using HDMI input connection. I am sure it is a problem with the bar, because the sound drops for every source I connect over HDMI input (not arc - this is working fine). Tried again the factory reset, but with no luck. And the calibration is again not working for me... And I have probably the latest firmware installed (20371180).
Written by a customer while visiting jbl.com
Customer Rating
5
Soundbar and bass is a great package
on April 20, 2021
Posted by: Thunderock
from Puyallup, WA
I love everything about this soundbar. The size, the sound, rear speakers and great bass speaker.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Good sound problematic wireless charging
on May 1, 2021
Posted by: Mac115
from Dahlonega GA
I really like this soundbar for its ease of set up and sound. Then the problem starts. The removeable side speakers on the first did not charge, so the retail store sent me a new 9.1 soundbar and I returned the flawed one. Now after 2 months same thing, the display reads out that the speakers have low charge. Problem is I have not removed them from the main bar in a month. So called up the retail store and they said to contact JBL. Which I will be doing. Same problem on two units indicates a design or mfg issue not yet resolved.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, May 2, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Bar 9.1 did not meet your expectations. The soundbar has to be on standby for the satellite speakers to charge. If you need more help, please reach out to our Customer support at our JBL support page.
Written by a customer while visiting jbl.com
Customer Rating
2
Sound great when the rear speakers don't cut out
on September 16, 2021
Posted by: Eragorn
from Los Angeles, CA
And it happens constantly. I don't know if it's because I live in a tiny apartment and have a ton of tech within 5 feet of each other, but the rear speakers (which are only 8 feet from the bar) constantly lose connect for a quarter second or two seconds and then connect again. It's incredibly aggravating, especially at this price.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Posted by: Frankly
Verified Purchase:Yes
Sounds amazing, I love music and this system really does not disappoint!!!
Written by a customer while visiting jbl.com
Customer Rating
5
on March 15, 2022
Posted by: EZ ED
from NC
Best quality sounds ever. Never heard anything like it.
Written by a customer while visiting jbl.com