Customer reviews from jbl.com
JBL - Refurbished Excellent - 9.1-Channel Soundbar with Wireless Subwoofer and Dolby Atmos/DTS:X - Black
Average customer rating
3.9
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
59
4 Stars
16
3 Stars
11
2 Stars
5
1 Star
15
84%of customers recommend this product.
(
48 out of
57)
Customer Reviews for JBL - Refurbished Excellent - 9.1-Channel Soundbar with Wireless Subwoofer and Dolby Atmos/DTS:X - Black
Customer Rating
5
The JBL sound I expect.
on January 23, 2024
Posted by: FJPBoston
from Boston, MA
I bought this model a few weeks ago. I haven’t completely installed it to its permanent home yet, but I have tested it out.
Sound quality, as always, Is perfect. Set up is extremely easy.
I do enjoy that this model connects directly to your Wi-Fi, and will update on its own through the Google Home app.
The one thing I noticed that I found odd, When syncing the detachable speakers, it sends out a very high frequency which is piercing. But once it’s done, it sounds great.
Sound quality, as always, Is perfect. Set up is extremely easy.
I do enjoy that this model connects directly to your Wi-Fi, and will update on its own through the Google Home app.
The one thing I noticed that I found odd, When syncing the detachable speakers, it sends out a very high frequency which is piercing. But once it’s done, it sounds great.
Written by a customer while visiting jbl.com
Customer Rating
1
Sad Day at Home
on February 9, 2024
Posted by: Honestreview1234
So excited to be let down. Put the song “cool for the summer” on to observe the sound quality with bass. Side speakers started to make crackled muffled sounds. 5 minutes and it was packaged up to be returned. So disappointed in you JBL.
Response from jbl.comBy Customer Support, Customer Support, February 10, 2024
We appreciate your feedback on our JBL Bar 9.1. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
4
Impressive sound bar
on March 3, 2024
Posted by: Parmpa
from Cheswick PA
The sound from the bar has been very clean, bold and resonant, as I expected from JBL.
The pairing with wifi and bluetooth took me some time, with JBL's help. The quick start guide shipped with the system is not detailed enough.
Every time I start the TV, I have to press the TV button on the soundbar remote, to get the sound through soundbar.
I also think the interruption in sound when you change from low to mid to high, for ATMOS, BASS or REAR sound modes, is a little nagging.
The pairing with wifi and bluetooth took me some time, with JBL's help. The quick start guide shipped with the system is not detailed enough.
Every time I start the TV, I have to press the TV button on the soundbar remote, to get the sound through soundbar.
I also think the interruption in sound when you change from low to mid to high, for ATMOS, BASS or REAR sound modes, is a little nagging.
Written by a customer while visiting jbl.com
Customer Rating
1
TERRIBLE SPEAKER
on March 16, 2024
Posted by: Wasted Potential
Terrible. EARC on this speaker goes out constantly and takes forever to reconnect. This is an absolutely terrible product and JBL should be embarrassed.
Response from jbl.comBy Customer Support, Customer Support, March 17, 2024
We appreciate you taking the time to provide us with feedback. Here are some troubleshooting steps that can help isolate the issue with your JBL Bar 9.1. First, make sure that the cable connecting from the source device to the JBL Bar 9.1 is connected properly. Unplug the HDMI cable from the back of your soundbar and source device. Next, Unplug its power cable for about a minute then plug it all back in. You may also try to use different HDMI cables. If the issue remains, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
5
THE BEST
on May 16, 2024
Posted by: Skully1980
I feel as if I'm in an actual movie theater!!!!!!!!
Written by a customer while visiting jbl.com
Customer Rating
5
One of the best 😎
on May 26, 2024
Posted by: OPG 33
Excellent sound for the price !! 100%happy you have to try it
Written by a customer while visiting jbl.com
Customer Rating
5
Easy and sounds great.
on June 3, 2024
Posted by: JEIDOC
The system is easy to set up and in my relatively small lining room it puts out great sound.
Written by a customer while visiting jbl.com
Customer Rating
5
Features are different I like it better
on June 9, 2024
Posted by: Loving
Yes, we bought it a month ago and I think I want to buy another one because the quality is that good so I’m waiting for another special and I’m about the same one again
Written by a customer while visiting jbl.com