Customer reviews from jbl.com
JBL - Refurbished Excellent - 9.1-Channel Soundbar with Wireless Subwoofer and Dolby Atmos/DTS:X - Black
Average customer rating
3.9
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
59
4 Stars
16
3 Stars
11
2 Stars
5
1 Star
15
84%of customers recommend this product.
(
48 out of
57)
Customer Reviews for JBL - Refurbished Excellent - 9.1-Channel Soundbar with Wireless Subwoofer and Dolby Atmos/DTS:X - Black
Customer Rating
5
Simple easy set up
on June 12, 2021
Posted by: Dennis55
from Raceland, Ky
Absolutely the best soundbar I've had. Excellent full surround sound without knocking out the windows with volume. I've had Bose, Sony and Samsung but this knocks them out of the water.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
4
Almost Flawless
on July 10, 2021
Posted by: liltime78
from Birmingham AL
I bought the JBL Bar 9.1 a few weeks ago and I love it. It’s especially great if you use an Apple tv4k as it supports LPCM via EARC. That was the main selling point. It’s a huge upgrade from my last soundbar. The only complaints I have is that there is no app or equalizer available to adjust the center speaker, and the fact that smart mode is the default setting and has to be turned off every time it’s turned on. Other than that, it’s great.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
He Loves it!!
on July 10, 2021
Posted by: Yolaw1
from Bonney Lake, Washington
I got this as a Father’s Day gift for my boyfriend and he absolutely loves it! Right out of the box he was able to se it up with little to no effort. He even got little hanging shelves for the detachable side speakers. I must admit, it brings a different experience to the room.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Good sound, weird issues…
on July 10, 2021
Posted by: Jim8981
from Indiana
Bought a couple weeks ago. Setup is stupid simple, but kept getting retry errors when calibrating. Took maybe 20 times? Maybe more…but it eventually worked. The sound is pretty good, exceptional for a bar. Two issues keep this bar from being perfect, or even great. One: I have noticed that the bass is super loud, and then when the bass heavy item on screen is over, it’s too quiet. I think it’s because voice track that would normally be center channel, gets pushed to all channels, so instead of the L/R and surrounds backing up that channel, they all get a little piece of it. It’s crazy hard to hear words when people talk, unless you crank it up. Then the bass is nuts.
Second: I route my appletv and Xbox series x through the tv, then arc to the soundbar. When using my Xbox with atmos on, the sound bar will turn off and also turn the tv off. I have to turn the tv back on which will then kick the tv back on. If I wire the Xbox to the tv, or the Xbox through a traditional setup with atmos on, the issue doesn’t occur. Not sure why…
Second: I route my appletv and Xbox series x through the tv, then arc to the soundbar. When using my Xbox with atmos on, the sound bar will turn off and also turn the tv off. I have to turn the tv back on which will then kick the tv back on. If I wire the Xbox to the tv, or the Xbox through a traditional setup with atmos on, the issue doesn’t occur. Not sure why…
If these two issues were fixed, it would be perfect though.
I would recommend this to a friend!
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, July 11, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Bar 9.1 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
3
No sound
on November 13, 2021
Posted by: Gary66
from Mount Vernon, Washington
Bought the sound bar in April 2021. Worked great sounds great. A couple of months later while watching tv the sound bar would start gurgling and hard to hear it than couldn’t understand what was being said. Now no sound at all. Help!
Response from jbl.comBy Iggy at Customer Support, Customer support, November 15, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear about the issues you are experiencing with our JBL Bar 9.1. We'd like to work with you directly to get more information and perform troubleshooting to resolve the audio issues you're experiencing with this unit. Please reach out to JBL Customer Service for technical support and assistance. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
5
Exelente relacion calidad-precio.
on August 7, 2022
Posted by: Boricoa
Ya ha pasado un año de haberlo comprado y no he escuchado tan buena calidad y fidelidad a tan buen precio. Funciona a la perfección.
Written by a customer while visiting jbl.com
Customer Rating
4
Grandi prestazioni
on February 9, 2023
Posted by: didus59
l'ho comprato pochi giorni fa, molto soddisfatto! Manca di manuale in italiano, questo è grave, visto che il prodotto viene venduto anche in Italia, questa è una mancanza di rispetto per i clienti italiani!
Written by a customer while visiting jbl.com
Customer Rating
1
Missing parts/caps to cover ends of the soundbar!
on June 28, 2023
Posted by: Tomsky
from Toronto
Where are my caps? Soundbar looks ugly and unfinished under the TV. Why in Europe they are included?
By Customer Support, June 28, 2023
Thanks for your feedback. The end caps should come included with your JBL Bar 9.1. If you need help with getting it for your soundbar, please contact our local support in Canada for further assistance.
Website: http://ca.jbl.com
Phone: (800) 567-3275 or (877) 457-2592
Email: info@eriksonconsumer.com
Website: http://ca.jbl.com
Phone: (800) 567-3275 or (877) 457-2592
Email: info@eriksonconsumer.com
Written by a customer while visiting jbl.com