Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.4
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
50
4 Stars
22
3 Stars
16
2 Stars
13
1 Star
31
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
4
Mostly Good - Good Value
on December 31, 2025
Posted by: Buddy11
Sound appears good.
Range appears to be good.
Battery longevity is good.
Case battery is good.
Calls work good.
ANC does not work well.
Range appears to be good.
Battery longevity is good.
Case battery is good.
Calls work good.
ANC does not work well.
Written by a customer while visiting jbl.com
Customer Rating
3
on January 11, 2026
Posted by: Anonymous
These are the worst design ever. It is really difficult to get them out because there is no where to grab so there needs to be a different design because I get frustrated Everytime trying to take them out...
Response from jbl.comBy Customer Support, January 12, 2026
Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
4
Overall Good but Doesn't Fit Well
on January 21, 2026
Posted by: TL20
Good for the price. I like the ease of use and that you don't need the app to operate these. The rubber tips don't fit my ear very well, however. I think I may need to get third party in between sizes. One ear fits well and the other feels really loose. Because of this, I can't really tell how well the noise cancellation is. Right now I don't hear a difference between noise cancelling and ambient aware. Pairing is super easy to my phone, and battery life is great.
Written by a customer while visiting jbl.com
Customer Rating
1
Waste of my precious time and money
on May 27, 2026
Posted by: aamailhot
from Massachusetts, USA
Wow, these are embarrassingly...they really make me reconsider ever buying jbl products again as I thought jbl was high quality but I guess not...definitely going with the Google buds next time even if they cost a it more...these jbl paperweights don't stay in my ears and have some of the most confusing pairing algorithms I have ever seen...I'm lucky if I can get 5 minutes of sound from them before they 'hop' pairing to one of my other devices that is in sleep mode, I guess...?
Good luck to you if you buy these, they are not a 21st century product.
Response from jbl.comBy Customer Support, May 28, 2026
Thank you for letting us know about your concern. Our JBL Tune Flex are designed to automatically connect to the last device they were used with, or another device they’ve been paired with in the past. If your earbuds seem to be connecting to other device while using it, we advise temporarily turn off the Bluetooth on your other nearby devices or phones. With regards to staying it in your ears, you can create a tight seal by inserting the eartip at a slight downward angle, gently twisting the earbud to match the shape of your ear, and continuing to twist until it feels secure. Try this with each of the included eartip sizes to find the best fit. After a few attempts, the process becomes quick and easy each time you put them on.
We also noticed that our customer support sent you an email regarding the option of providing a replacement for the earbuds. Please check if you receive it and you may reply to them for further assistance. We appreciate your understanding.
We also noticed that our customer support sent you an email regarding the option of providing a replacement for the earbuds. Please check if you receive it and you may reply to them for further assistance. We appreciate your understanding.
Written by a customer while visiting jbl.com