Customer reviews from jbl.com
JBL - Refurbished Excellent - Xtreme 2 Portable Bluetooth Speaker - Forest Green
Average customer rating
4.2
(416 Reviews)
Rating breakdown 416 reviews
5 Stars
265
4 Stars
59
3 Stars
45
2 Stars
23
1 Star
24
86%of customers recommend this product.
(
304 out of
352)
Customer Reviews for JBL - Refurbished Excellent - Xtreme 2 Portable Bluetooth Speaker - Forest Green
Customer Rating
3
Nerfed
on August 9, 2018
Posted by: SonicSouz
from Texas
I love the aesthetic/design and clearness of the speaker, however Im very displeased that the day my Xtreme 2 arrived in the mail, the 1.6 update that increased max volume and bass was pulled.
Youtube reviewers stated that the update fixed most of the problems with volume, yet It was still removed. Now anyone who works in support is acting as if there never was an update.
JBL, please end this long time trend of matching great hardware, with terrible software/firmware
JBL, please end this long time trend of matching great hardware, with terrible software/firmware
Response from jbl.comBy Rhae, Customer Support, August 10, 2018
The 1.6 update version should be available through the Connect app. Once the the Connect app has been downloaded on the mobile device and had the JBL Xtreme 2 connected to the phone, there would be a notification that there's an update available for the speaker.
If the app is already was already installed and it doesn't prompt you for an update. Please try to uninstall and reinstall the Connect app.
Should you still experience issues with the update, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. Thank you.
If the app is already was already installed and it doesn't prompt you for an update. Please try to uninstall and reinstall the Connect app.
Should you still experience issues with the update, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. Thank you.
Written by a customer while visiting jbl.com
Customer Rating
2
Update
on July 31, 2018
Posted by: Ozxxx
from Israel
We want 40 watt at DC not 30 I buy this speker and it super quit please do a update all the cmounntiy withing for this
Response from jbl.comBy Nick F, Customer Service, August 1, 2018
Hello! Thank you for your review, Your feedback will be communicated to the proper department to improve our current and future product line. If you encounter problems with your product, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
4
Great Speaker
on July 25, 2018
Posted by: bgjz
from isabella, mo
This is a great sounding speaker. The directions on how it operates are poor at best. The web site also has the same directions.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Great Speaker -But not work with MacBook Pro
on July 18, 2018
Posted by: deepalwije
from USA
This speaker sound very excellent!!!!
many people even mention that this speaker is not loud, but for me sound come from this speaker is very very comfortable to ears, as per my understanding this is called Professional sound!!!
many people even mention that this speaker is not loud, but for me sound come from this speaker is very very comfortable to ears, as per my understanding this is called Professional sound!!!
Even-though why I put two stars???
Just after I bought this speaker I update firmware to 1.6.0 (that is the latest one so far.
However I can't connect this speaker vis bluetooth to my MacBook Pro.
I mean even it connect ,it does not apper under setting --->sound (output) section.
Just after I bought this speaker I update firmware to 1.6.0 (that is the latest one so far.
However I can't connect this speaker vis bluetooth to my MacBook Pro.
I mean even it connect ,it does not apper under setting --->sound (output) section.
JBL: Please resolve this issue with next firmwear upgrade.
Then ill give 5 Stare.
I would recommend this to a friend!
Response from jbl.comBy Mario at Customer Service, Customer Support, July 18, 2018
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
5
Extremely Excellent!! EXTREME 2"
on July 14, 2018
Posted by: Davofl
from Naples, FL
So far I'm very happy with unit and features!! Clear, Crisp and Clarity...Despite what "You Tube" Reviews say That could be based on the First Version This is on The "Extreme 2".... Lets see what Happens with Battery Life....
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Not xtreme
on July 13, 2018
Posted by: Ryan8405
from Ontario
I am a bit disappointed to say that it sorta sounds like a charge 3. They are both the same loudness, have close to the same amount of bass and both play at 20w. The xtreme 2 has better sound quality but that’s not enough.
I would recommend this to a friend!
Response from jbl.comBy Nick F, Customer Service, July 13, 2018
Thank you for your review, Your feedback will be communicated to the proper department to improve our current and future product line. If you encounter problems with your product, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
3
Not bad
on July 6, 2018
Posted by: Beast 2k
from 10 Cynthia Lane
This is like an iPhone (s) update to be honest the small features that come within the speaker if you really want a change you will have to wait for the next speaker with actual improvement or the only way to enhance your experience with the Xtreme 2 would be by buying another for louder sound.People will favor the quality of when it is plugged in rather than unplugged..due to the quality sounding like a refined Xtreme 1 so that's my response
I would recommend this to a friend!
Response from jbl.comBy Mario at Customer Service, Customer Support, July 7, 2018
We are happy to announce that there is a new software update for the Xtreme 2 that is available on the JBL Connect app. This update will help improve the output volume and provide you with a deeper bass. If you have any questions or concerns, please contact your local JBL Customer Support for assistance, thank you!
Written by a customer while visiting jbl.com
Customer Rating
5
Nice Speaker
on July 3, 2018
Posted by: Rachael F
from Denver Co
I owned the Flip 3 until the battery gave out (3yrs). I decided to wait on replacing it until this speaker came out. I ordered and received the Extreme 2 very promptly. While it wasn't fully charged it had enough juice to used immediately. The sound did not disappoint, Rich full bass, crisp high notes and good volume. I took it camping and had to turn down the volume out of respect for the fellow campers in the camp ground. Did not test the water proofing nor do I ever really want to. Hopefully they put a decent battery in it so it will last and not fail to charge like so many other speakers do, but only time will tell on that.
Written by a customer while visiting jbl.com