Customer reviews from jbl.com
JBL - Refurbished Excellent - Xtreme 2 Portable Bluetooth Speaker - Forest Green
Average customer rating
4.2
(416 Reviews)
Rating breakdown 416 reviews
5 Stars
265
4 Stars
59
3 Stars
45
2 Stars
23
1 Star
24
86%of customers recommend this product.
(
304 out of
352)
Customer Reviews for JBL - Refurbished Excellent - Xtreme 2 Portable Bluetooth Speaker - Forest Green
Customer Rating
1
on May 25, 2021
Posted by: Bob23
from Michigan
I purchased my Extreme 2 about a year ago. Charger failed a month back. Trying to simply buy a new charger seems to be an issue and im getting the run around. Support is automated and unhelpful.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, May 26, 2021
Thank you for bringing this to our attention. We'd like to work with you directly so we can troubleshoot the charging issue you're experiencing with our JBL Xtreme 2. We would also like to get more information so we can check your options. Please contact customer service at. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
4
Great Sound
on May 24, 2021
Posted by: kacyndi1
from Oregon
Bought a refurb, and had to send it back. The sound was amazing, the bass is definitely there! BUT, the Bluetooth did not work well. If my phone got more than 3 ft away, BT quit. If I walked between speaker and phone, BT cut out. I have a Flip 4 as well, and this one blows sound out of the water! I could not link them because of BT issues, but Im betting it will be super cool when I can!
Cust. Service was exceptional when I called. Walked me thru some basic trouble shooting, when that did not fix it, she sent me a return label. On to a replacement. First time I have had a refurb fail.
Cust. Service was exceptional when I called. Walked me thru some basic trouble shooting, when that did not fix it, she sent me a return label. On to a replacement. First time I have had a refurb fail.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
JBL Xtreme 2 Charger
on May 23, 2021
Posted by: Kevin3420
from Upper Sandusky, OH
I bought this about 7 months ago and it was amazing and loud! But my charger or battery doesn’t work anymore it simply won’t charge and can’t figure out why. But overall great speaker just need to figure out the problem if it’s a battery problem or charger.
I would recommend this to a friend!
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, May 24, 2021
Thank you for taking the time to provide us with your feedback. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you need any help with our products, please reach out to our Customer Support.https://bit.ly/2T6b7g0
Written by a customer while visiting jbl.com
Customer Rating
5
Best bluetooth speaker I’ve ever used
on May 19, 2021
Posted by: HipHopJesus
from Columbia, SC
I’ve used this speaker for a little over a year and it still sounds as good as the day I bought it. Sound quality is insane!!! Bass really hits hard!!! Can play music on max volume without crackling or popping like some cheaper options I’ve tried. The price may seem high, but this is 100% without a doubt the best speaker I have ever used. Best option for all genres of music. Definitely worth the price tag. This speaker is the king of longevity already beating out the other options I’ve tried over the same period.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Sound quality is good but not battery
on April 19, 2021
Posted by: Beachbum15
from McAllen
I took it to the beach and it died on me within 8 hours. It says up to 15 hours so I need to find out why that happened. Yes it was fully charged.
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, April 20, 2021
We appreciate the feedback you've provided. Please try doing the troubleshooting steps in our 'Battery and Charging Issues' article by clicking on the first link we've provided. If your JBL Xtreme 2 is still not holding a battery charge, please contact our customer support using the second link so we check on your options. https://bit.ly/3blwbWY https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome
on April 12, 2021
Posted by: Cosmo33
from St. Louis
So far so good. Bought it for my boat, the sound system sucks. So now when cruising I can hear the music. The strap is super convenient too. Absolutely love it
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
It’s okay
on April 8, 2021
Posted by: Vanishmax
from Upper Darby
I thought I would hear louder soundscape but it’s nice material.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, April 9, 2021
We'd like to work with you directly and possibly improve your soundscape experience with our JBL Xtreme 2. Please contact customer service at https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
5
Great big sound, small profile
on April 5, 2021
Posted by: Steve007
from Oklahoma
Bought this about a week ago to use on our boat, and couldn't be happier. Has a great sound, waterproof and highly visible in the red color (just in case it gets misplaced)
I would recommend this to a friend!
Written by a customer while visiting jbl.com