Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Average customer rating
4.7
(1,799 Reviews)
Rating breakdown 1,799 reviews
5 Stars
1,438
4 Stars
287
3 Stars
53
2 Stars
11
1 Star
10
97%of customers recommend this product.
(
263 out of
272)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Posted by: MarcR
from RI
Expertise:Intermediate
Verified Purchase:Yes
Excellent quality, accuracy and perfect size wearability
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Jon F
Expertise:Intermediate
Verified Purchase:Yes
I have been using Fitbit devices for the last dozen years and always found them to be marginally useful and with a life span of less than a couple of years. I have had my Galaxy watch 5Pro for a few weeks now and and am extremely impressed with all of the features and how well they work. Also, these devices look like high end watches and the build quality seems to be top notch. The only negative I have is that I wish the battery life could be 5 or 6 days instead of 2 or 3. But that is a minor issue compared to the the high quality and number of great features of the this unit.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: F Ver
from PA
Expertise:Intermediate
Verified Purchase:Yes
Love: Feel and weight. Great looking titanium watch. Comfortable strap. Plenty of apps. Pretty much everything you'd expect from a watch in this range.
Do not love: Battery life. Terrible. Barely lasts 3 days, if I'm lucky.
Do not love: Battery life. Terrible. Barely lasts 3 days, if I'm lucky.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Social Commerce, October 25, 2023
Howdy F,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch5 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to review the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch5 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to review the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Scott S
from Louisiana
Expertise:Intermediate
Verified Purchase:Yes
This is my third Samsung watch, I also owned the Gear S2 and the S3 Frontier. I decided to purchase the 5 Pro because of the longer battery life, the titanium construction, and some other updated features. Also my Frontier was showing signs of screen burn in and it was getting annoying. I have been using the 5 Pro for a couple of weeks and really like it. The WearOS operating system is a nice upgrade to the Tizen system that the Frontier and S2 had. The watch is more responsive, smoother, has a hardened glass face and seems to be pretty rugged. I do miss the rotating bezel somewhat but the digital bezel will be a good substitute for it.
I would recommend this to a friend!
Features
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Papa
from Kansas
Expertise:Intermediate
Verified Purchase:Yes
I love it, for a man of 84 years old, it is very easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent craftsmanship
on November 6, 2023
Posted by: Anysupplies
[This review was collected as part of a promotion.] After using the piece of artwork, I have a great appreciation for Samsung watches ⌚️.
Always helpful with emails, alerts & calendar events.
I don't go anywhere without my Samsung watch
Always helpful with emails, alerts & calendar events.
I don't go anywhere without my Samsung watch
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
PRO not needed unless you want to use the maps.
on November 6, 2023
Posted by: Watch Guy
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
Nice watch. Thought the Pro had a gps for tracing routes but it's proprietary file system. That's the only difference in the galaxy 5 and galaxy 5 pro. If all the features are enabled (gps, heart monitor, etc.) battery hours take a big hit. You get maybe a day out of it. The magnetic band got replaced immediately. Nice office feature but not meant for outdoors.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Moshiko
from Boston
Expertise:Expert
Verified Purchase:Yes
I had the galaxy watch 4 classic and it was slow and the battery was weak.and it solved both of these problems for me
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US