Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Average customer rating
4.7
(1,799 Reviews)
Rating breakdown 1,799 reviews
5 Stars
1,438
4 Stars
287
3 Stars
53
2 Stars
11
1 Star
10
97%of customers recommend this product.
(
263 out of
272)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Customer Rating
4
Love the durability and quick interface
on September 11, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I wear my watch everyday to work, working out, and out to casual events. Throughout the day my watch captures my steps and quickly notifies me of messages, calls, emails, and app notifications.
I even wear my watch to bed to help capture my sleep throughout the night. It helps record my how many hours I've slept even light sleep, deep sleep, and REM sleep
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Health monitoring
on September 11, 2023
Posted by: Shenry
[This review was collected as part of a promotion.] I love how I can track my health and sleep pattern
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on September 11, 2023
Posted by: Millwright
[This review was collected as part of a promotion.] I use it for emails, calls and texts. I am a millwright and can't always carry my phone so having the watch keeps me in contact.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product is really good
on September 11, 2023
Posted by: Innocent2eyes
[This review was collected as part of a promotion.] I purchased this product and I liked it alot, this product have so many features that I want it in my daily life.
I want to recommend to everyone and want to endorse this product alot.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my watch
on September 12, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I use my watch for my step, alarm, fitness for everything love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good but less
on September 12, 2023
Posted by: Tonio74
[This review was collected as part of a promotion.] Connectivity and battery are good, even the bicolor strap looks really nice. The removal of the rotating bezel was a big mistake, it was very useful. Google maps could use some more work.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
The product new is great. Update changed something
on September 12, 2023
Posted by: Galaxy4life
[This review was collected as part of a promotion.] The health apps are awesome and it tracks steps very well. It also worked well with sleep tracking which I loved. After the last update I haven't been able to use sleep tracking as I am no longer able to get a full day's worth of battery. With very little use I'm lucky to get 12 hours worth of battery after full charge with no extra apps or changes to watch since 2 or 3 months ago so I now have to leave on charger overnight.
Value
3
Response from Samsung USBy Debra, Social Commerce, September 14, 2023
Greetings Galaxy4life,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch5 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some free time out of your busy day, be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Actual battery life varies by network environment, features and applications used, frequency of calls and messages, number of times charged, and many other factors. Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance and/or troubleshooting. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch5-pro/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch5 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some free time out of your busy day, be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Actual battery life varies by network environment, features and applications used, frequency of calls and messages, number of times charged, and many other factors. Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance and/or troubleshooting. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch5-pro/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
4
Good Over All - Could Improve
on September 12, 2023
Posted by: FalloutRunner
[This review was collected as part of a promotion.] I mostly use this watch for working out. Since it's connected directly to the network I don't need to take my phone with me. I stream music to my earbuds directly from the watch while I run.
My favorite thing about this watch is the magnetic clasp. I've always had a tough time with watch bands being sweaty or putting my hand to sleep and this one doesn't do either of those things. I got this variant for the battery life and while it's much battery than others I wish it lasted longer. I'd wearing it when going out more if the battery life was better. That being said, I've gotten compliments on it when I've worn it on nights out. Sometimes the interface is a little laggy. The GPS does not work well for 3rd party apps but luckily I can sync samsung health data to those. I really wish I could just use 3rd party running apps directly.
The ability to customize really sets this watch apart from other brands. I have different watch faces for different occasions that are community created and really great. My wife can't do that with her smart watch.
If something happened to my watch I'd buy another just like it. It meets my needs, but just barely. I'm looking forward to future samsung watches and hoping they are these issues.
Value
4
Written by a customer while visiting Samsung US