Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Average customer rating
4.7
(1,799 Reviews)
Rating breakdown 1,799 reviews
5 Stars
1,438
4 Stars
287
3 Stars
53
2 Stars
11
1 Star
10
97%of customers recommend this product.
(
263 out of
272)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Customer Rating
5
I like the features
on August 21, 2023
Posted by: Cw3ret
[This review was collected as part of a promotion.] As a heart patient, I use it to track my Blood Pressure my oxygen levels and keep track of my steps. I also like that I can have the fonts larger because I'm older and my vision is not as strong as it used to be.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall a great watch
on August 21, 2023
Posted by: Popeye98
[This review was collected as part of a promotion.] For everything
Sports, gym, secular work and fire service
Sports, gym, secular work and fire service
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An amazing watch honestly.
on August 21, 2023
Posted by: Mzgurev18
[This review was collected as part of a promotion.] I literally use mine like it's a perfect extension of my phone. Calls, texts. It's perfect for when you wanna just leave your phone in your pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my watch
on August 21, 2023
Posted by: Alehime
[This review was collected as part of a promotion.] I use my watch for everything, from my sleep to my exercise to listening to music. The speakers are so loud for such a small thing. I love the bigger screen, makes texting easier. Best of all are the colors.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I was nervous as I got this 2 months before the 6
on August 21, 2023
Posted by: JeezySJones
[This review was collected as part of a promotion.] I had the original Samsung Galaxy watch and this one completely blows it out of the water. At first I was nervous because the old one didn't really work as seamlessly, but with this watch 5 pro I can either leave my phone or take my phone it really doesn't matter and the watch is just so user friendly. I do wish that there were more apps like in the Google Play store and the reward system was similar to that. But as far as the watch itself I absolutely love it and it motivates me to get my steps in!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This watch has amazing features!
on August 21, 2023
Posted by: LHat86
[This review was collected as part of a promotion.] I love using the Samsung Watch 5 Pro. The battery life was my initial reason for purchasing but the way I use it is why I keep it. It keeps track of my steps and heart rate and keeps me informed with texts and calls that come through.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Burns my wrist
on August 21, 2023
Posted by: Honesttruth
[This review was collected as part of a promotion.] I wear my watch daily and I get burns on my wrist under the sensor so I need to have regular breaks from it. I also get a rash from the band occasionally so that's disappointing so I change the watch band sometimes.
It's also not user friendly and the faces switch at random. My step counts are unreliable and the health data overall seems to be less reliable than my previous watch.
However, one feature I like is the find your phone.
Value
3
Response from Samsung USBy Debra, Social Commerce, September 6, 2023
Howdy Honesttruth,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch5 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you experience some discomfort or skin irritation when you wear your Samsung smart watch, it's probably time to clean it. Some residues or foreign material probably built up on the watch and is aggravating your skin. It's also possible that you aren't wearing the watch correctly. Make sure to clean and adjust your watch for a more comfortable fit. If you experience extreme skin irritation while wearing the watch, stop wearing it and wait two to three days for symptoms to ease. If symptoms persist or worsen, consult a physician. Please take a look at the article titled, "Properly wear and clean your Samsung smart watch" for some helpful tips to assist you in resolving what you have been experiencing with your Galaxy Watch5 Pro. If the step and heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose, or the watch's software might need updating. However, a simple reboot may solve the problem. "Step and heart rate tracking not working on Samsung smart watch" will help you resolve your health tracking feature. I have also included a link below that contains your user manual so that you can become better acquainted with the settings and various customizations of your watch. Feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084602/
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch5 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you experience some discomfort or skin irritation when you wear your Samsung smart watch, it's probably time to clean it. Some residues or foreign material probably built up on the watch and is aggravating your skin. It's also possible that you aren't wearing the watch correctly. Make sure to clean and adjust your watch for a more comfortable fit. If you experience extreme skin irritation while wearing the watch, stop wearing it and wait two to three days for symptoms to ease. If symptoms persist or worsen, consult a physician. Please take a look at the article titled, "Properly wear and clean your Samsung smart watch" for some helpful tips to assist you in resolving what you have been experiencing with your Galaxy Watch5 Pro. If the step and heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose, or the watch's software might need updating. However, a simple reboot may solve the problem. "Step and heart rate tracking not working on Samsung smart watch" will help you resolve your health tracking feature. I have also included a link below that contains your user manual so that you can become better acquainted with the settings and various customizations of your watch. Feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084602/
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch, Nice upgrade
on August 21, 2023
Posted by: Lendogg
[This review was collected as part of a promotion.] I ordered this as an upgradet to the Galaxy Watch 3, which I loved.
I love this one even more!
It has more features is quicker.
I have not had any issues with it.
The battery lasts me 3 or 4 days before I have to charge it.
I am very happy.
I love this one even more!
It has more features is quicker.
I have not had any issues with it.
The battery lasts me 3 or 4 days before I have to charge it.
I am very happy.
Value
5
Written by a customer while visiting Samsung US