Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Average customer rating
4.7
(1,799 Reviews)
Rating breakdown 1,799 reviews
5 Stars
1,438
4 Stars
287
3 Stars
53
2 Stars
11
1 Star
10
97%of customers recommend this product.
(
263 out of
272)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Customer Rating
5
Great smartwatch
on May 16, 2023
Posted by: Tubbsy43
[This review was collected as part of a promotion.] I've had this watch since October. I'm in love with it. Love the features love the battery life. Great sleep tracking.
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on May 17, 2023
Posted by: Edward9
[This review was collected as part of a promotion.] What can I say it's possibly the best watch I've had it's Innovative Health features make it profoundly easy to use. From the ability to track my sleep my workouts and streaming music at the same time.
Written by a customer while visiting Samsung US
Customer Rating
5
This watch has a great battery life!
on May 17, 2023
Posted by: Djburden
[This review was collected as part of a promotion.] I have the Galaxy watch 5 golf edition. The GPS is fantastic and provides accurate distance and range on the course.
Written by a customer while visiting Samsung US
Customer Rating
1
Updates, bah!!!
on May 18, 2023
Posted by: Mrsmith
[This review was collected as part of a promotion.] Despite not having a bezel, I enjoyed my watch. The long battery life made up for the missing rotating bezel. Now, I just updated the software, May 18th 2023, and the battery is drained of power within 3 hours. I must turn the watch off to charge it. It does not charge fast enough while the watch is on and running. I do not like this watch, it drains faster than the Watch 4. Is this a lot to cause me to purchase the Watch 6?
Response from Samsung USBy Debra, Social & Commerce, May 22, 2023
Greetings MrSmith,
Thanks for finding the available time out of your vigorous day to share your sentiments with us about your Samsung Galaxy Watch5 Pro. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most magnificent experiences when using our products. As you already know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your it stolen from your bag, getting thrown in the pool without your Water Lock mode engaged, to dropping your device and shattering the screen. We also have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the articles I have linked below titled, "Reduced battery life on your Samsung smart watch" and "Use Water lock mode to swim with your Samsung smart watch" for some great tips on keeping your watch in its best shape. Please feel free to contact Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078058/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for finding the available time out of your vigorous day to share your sentiments with us about your Samsung Galaxy Watch5 Pro. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most magnificent experiences when using our products. As you already know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your it stolen from your bag, getting thrown in the pool without your Water Lock mode engaged, to dropping your device and shattering the screen. We also have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the articles I have linked below titled, "Reduced battery life on your Samsung smart watch" and "Use Water lock mode to swim with your Samsung smart watch" for some great tips on keeping your watch in its best shape. Please feel free to contact Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078058/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
A rugged watch from Samsung for Pro users.
on May 21, 2023
Posted by: Nikihmz
[This review was collected as part of a promotion.] This watch is great for pro users. I've been using it for last 8 months and it's been a beast. Battery life is solid for 4 complete days and yet fast charging helps a lot. One thing Samsung can improve though is their Ui which sometimes gets a bit laggy.
Written by a customer while visiting Samsung US
Customer Rating
4
It has good features
on May 22, 2023
Posted by: SamGadgetlover
[This review was collected as part of a promotion.] Smooth touch, good sensor, good looking.some features need to fix.
Written by a customer while visiting Samsung US
Customer Rating
4
Great Android smart watch
on May 25, 2023
Posted by: GreenMountainBoy
[This review was collected as part of a promotion.] This watch has amazing health monitoring capabilities, a nice screen, decent processing speed, and sufficient battery life (though I'd recommend buying an extended warranty for the battery).
Though I look forward to what's expected to be significant upgrades to the next generation of watches from Samsung, this model is really amazing versus the competition that I've seen.
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for everyday life!
on May 25, 2023
Posted by: Landon
[This review was collected as part of a promotion.] I've been a day 1 user of the Galaxy Watch 5 Pro LTE and after many months I'm still happy to use this every day when I'm in office or when I'm on a bike or exercising after work.
Like a lot of people I found that my original Galaxy Gear had enough features at that time that I did not feel it necessary to update just yet, but it was an easy choice to move on with the Wear OS. Google Assistant makes every day life easier when on the go.
I also have the LTE version which brings even more to Google Maps!
Like a lot of people I found that my original Galaxy Gear had enough features at that time that I did not feel it necessary to update just yet, but it was an easy choice to move on with the Wear OS. Google Assistant makes every day life easier when on the go.
I also have the LTE version which brings even more to Google Maps!
Written by a customer while visiting Samsung US