Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Average customer rating
4.7
(1,799 Reviews)
Rating breakdown 1,799 reviews
5 Stars
1,438
4 Stars
287
3 Stars
53
2 Stars
11
1 Star
10
97%of customers recommend this product.
(
263 out of
272)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Customer Rating
5
Amazing watch
on March 30, 2025
Posted by: Blizard
[This review was collected as part of a promotion.] Simple and easy to use with my phone and it's amazing paired with the S24+
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The watch has changed my life.
on March 31, 2025
Posted by: Livinglavidaloca
[This review was collected as part of a promotion.] Never in a million years would i have thought my health would become such a major focus. From sleep to exercise, I have done a complete 180.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best watch I've ever had
on April 1, 2025
Posted by: Petfarmer
[This review was collected as part of a promotion.] I can't explain how much this watch has helped me since owning it. I have a few health issues including my heart. I can look at any time during an episode to monitor stress and heart rate. It also helps when controlling my device music while mowing or if I'd like a little more info on a song playing. I wear it in church on silent mode to accept possible emergency texts without being disruptive to others around me. I've had several opportunities to upgrade, but can't find a legitimate reason to replace something so perfect for my lifestyle. I am COMPLETELY satisfied with this watch and it's functions. Thank you Samsung!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
When it works, it works. But when it doesn't
on April 2, 2025
Posted by: Blessing
[This review was collected as part of a promotion.] I wish the Galaxy Watch 5 offered seamless integration across apps, but in reality, it frequently disconnects from my phone and requires a full reset to reconnect. The biggest frustration is that the watch won’t allow a backup before resetting, meaning I lose valuable data without warning and have no way to restore it. This ongoing issue makes the watch unreliable for tracking health metrics. I know Samsung would prefer a glowing review, but I have to be honest—I would not buy this watch again.
Value
3
Response from Samsung USBy R&R Team, April 4, 2025
Hi there Blessing,
Thank you for taking the opportunity to share your experience with using the Samsung Galaxy Watch5 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Please feel free to review, "Samsung smart watch will not connect to a phone" to help resolve what you may be experiencing with your connectivity. Let us know if you have any questions afterward or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Thank you for taking the opportunity to share your experience with using the Samsung Galaxy Watch5 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Please feel free to review, "Samsung smart watch will not connect to a phone" to help resolve what you may be experiencing with your connectivity. Let us know if you have any questions afterward or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Written by a customer while visiting Samsung US
Customer Rating
4
Works well
on April 2, 2025
Posted by: Samsungguy
[This review was collected as part of a promotion.] Works well doesnt always recieve text messages or give alerts for them. The wrist flick gesture doesn't always work and or has to be over exaggerated to help it operate.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A timeless device for anyone!
on April 3, 2025
Posted by: Bmac424
[This review was collected as part of a promotion.] Wow where do I begin? I have been using this watch for over a year now and have had ZERO issues overall. What I enjoy about it most is how easy it was to set up and get going. I love being hands free when possible and this watch allows me that freedom. The comfort of wearing it always surprises me! Overall I am so very happy with this watch and will continue using the Samsung watches for the long run. Thanks samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best smartwatch on the market
on April 3, 2025
Posted by: Simon1392
[This review was collected as part of a promotion.] I never leave home without this watch it is a part of my wardrobe the capabilities that this watch has are endless it's a no-brainer go get one don't buy any of the competitors they're all garbage and compared to the Samsung watches
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Smartwatch Samsung model to date.
on April 3, 2025
Posted by: pumathesis
[This review was collected as part of a promotion.] I have almost every smart watch samsung has made from the original model, the discontinued fit generation 1 & 2, my 2nd favorite galaxy big screen, but to date the model 5 pro is my favorite. The watch has a big screen, easy to use controls, good software and very stylish A++
Value
5
Written by a customer while visiting Samsung US