Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Average customer rating
4.7
(1,799 Reviews)
Rating breakdown 1,799 reviews
5 Stars
1,438
4 Stars
287
3 Stars
53
2 Stars
11
1 Star
10
97%of customers recommend this product.
(
263 out of
272)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Customer Rating
5
Amazing watch
on March 2, 2025
Posted by: Reanna
[This review was collected as part of a promotion.] Love seamless actions across apps, wireless pay with wallet (without having to have phone) and overall ease of use. Samsung is my favorite brand, and the only one I buy phones/ watches from
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the series and I had a 3..4.5.6.
on March 2, 2025
Posted by: Kylder
[This review was collected as part of a promotion.] Love ice cold. The wear os comes a long way from tizen.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Always on Time
on March 3, 2025
Posted by: RedWatch
[This review was collected as part of a promotion.] Great smart watch it helps me with my health apps timers stay on top of texts. All in all just a big part of my day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my watch
on March 4, 2025
Posted by: Babyvirl1
[This review was collected as part of a promotion.] Watch is a all in one. I love it. I love to customize my things and love that i havd that options.
Value
5
Response from Samsung USBy R&R Team, March 5, 2025
Hi Babyvirl1,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch5 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. It's so amazing to hear that you have fallen in love with all the features and the awesome functionality of your Galaxy Watch5 Pro. If you would like to share any other feedback with us regarding your device performance, functionality, or durability of your Watch5 Pro, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
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Facebook Messenger
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Samsung Community
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Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch5 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. It's so amazing to hear that you have fallen in love with all the features and the awesome functionality of your Galaxy Watch5 Pro. If you would like to share any other feedback with us regarding your device performance, functionality, or durability of your Watch5 Pro, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Watch 5
on March 4, 2025
Posted by: Gotsassy
[This review was collected as part of a promotion.] This is the best watch so far, I can do anything I want on it. Listen to audio book without my phone around. I text, talk I can hear great they can hear me, I can move from screen to screen fast and it keeps up.with me. I am so impressed by this watch I can't wait to get the newest one to come out to see how much better samsung has gotten.. Thanks!
Value
5
Response from Samsung USBy R&R Team, March 5, 2025
Aloha Gotsassy,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch5 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. If you would care to share any other feedback with us or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch5 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. If you would care to share any other feedback with us or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
My Watch 5 has proven invaluable on a daily basis.
on March 6, 2025
Posted by: Loghouse
[This review was collected as part of a promotion.] My Watch 5 is my daily companion. It keeps track of my steps, exercising sessions, and my sleep and other health matters. It seamlessly connects with my Samsung Galaxy S23 Ultra so all apps run smoothly. It makes answering messages with my voice or otherwise simple. It reminds me of calendar events and text messages. I also love the appearance of the watch, which is highly customizable.... An infinite number of watch faces and bands are available. My watch screen is still exactly as it was the day I received it... No flaws or scratches. I depend on it daily and would highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on March 6, 2025
Posted by: A S22
Expertise:Intermediate
Watch 5pro worked great until last update to phone, wearable, watch or something in between. I have spent the past 3 or 4 weeks trying to connect it back to my S22. Watch complained about no longer being connected. worked through the suggestions on the internet. Reset, delete, turn off, turn on, reset, delete, ,...
The S22 is not working with the watch or the watch is not working with the phone. The phone works with all of my other blue tooth devices. The watch works with the S20 (my spare phone). Discussions with Samsung help desk says to spend money since the items are out of warrantee, with no guarantees. I liked the watch and phone combination when it was working.
I have noticed that I am not the only one with this problem, although the watch or phone may be different.
The S22 is not working with the watch or the watch is not working with the phone. The phone works with all of my other blue tooth devices. The watch works with the S20 (my spare phone). Discussions with Samsung help desk says to spend money since the items are out of warrantee, with no guarantees. I liked the watch and phone combination when it was working.
I have noticed that I am not the only one with this problem, although the watch or phone may be different.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, March 10, 2025
Hi there A,
Thanks for taking the time to review your Samsung Galaxy Watch5 Pro. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Please take a moment to review, "Samsung smart watch will not connect to a phone" to help resolve what you may be experiencing with your connectivity. Let us know if you have any questions or if you would like any further assistance afterward by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
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Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Thanks for taking the time to review your Samsung Galaxy Watch5 Pro. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Please take a moment to review, "Samsung smart watch will not connect to a phone" to help resolve what you may be experiencing with your connectivity. Let us know if you have any questions or if you would like any further assistance afterward by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch!
on March 6, 2025
Posted by: Lovetoshop
[This review was collected as part of a promotion.] Watch is seamless across phone and other apps. Absolutely love it!
Value
5
Written by a customer while visiting Samsung US