Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Average customer rating
4.7
(1,799 Reviews)
Rating breakdown 1,799 reviews
5 Stars
1,438
4 Stars
287
3 Stars
53
2 Stars
11
1 Star
10
97%of customers recommend this product.
(
263 out of
272)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Customer Rating
5
This watch is best!
on February 26, 2025
Posted by: Blair4327
[This review was collected as part of a promotion.] I like having my watch while driving because it's easy to glance at notifications..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Everything that you need
on February 26, 2025
Posted by: Handicapable
[This review was collected as part of a promotion.] This watch is solid while charged. Connectivity and function came in at five stars.
The issue is the sporadic battery storage. Some days you at 48 hours of use and others around eight hours of usage. This would be slightly understandable if the usage was varied but I am comparing day to day operations at work. The battery has let me down more than once.
The issue is the sporadic battery storage. Some days you at 48 hours of use and others around eight hours of usage. This would be slightly understandable if the usage was varied but I am comparing day to day operations at work. The battery has let me down more than once.
Value
3
Response from Samsung USBy R&R Team, February 27, 2025
Hello Handicapable,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch5 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Check out the articles I have linked below titled, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch5's battery. If you would like any further assistance afterward, please feel free to contact Samsung Support at your leisure. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Keep your Samsung smart watch running in top shape"
https://www.samsung.com/us/support/answer/ANS10002905/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch5 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Check out the articles I have linked below titled, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch5's battery. If you would like any further assistance afterward, please feel free to contact Samsung Support at your leisure. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Keep your Samsung smart watch running in top shape"
https://www.samsung.com/us/support/answer/ANS10002905/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
Well worth it.
on February 27, 2025
Posted by: 5FOOTER
[This review was collected as part of a promotion.] Keeps track of my steps and lots of information. Keeps adding new features. It's a couple years old and looks brand new.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung Watch
on February 27, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Easy to use for payments while notable to use my phone or cards.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my watch!
on February 27, 2025
Posted by: PINKGIRL21
[This review was collected as part of a promotion.] I can't live without my watch! It keeps track of everything but most importantly my health! Great battery life! And it's light & not bulky which I love for my tiny wrists.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Watch that has everything you're looking for
on February 28, 2025
Posted by: LoveMyTech
[This review was collected as part of a promotion.] The Galaxy 5 Pro Watch has all of the feature you could want in a watch and much more. It's so easy to use and seamlessly connects to my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
unbelievably cheap. bad quality.
on February 28, 2025
Posted by: joed
from Fullerton, CA
Expertise:Expert
bought this less than 2 years ago. The screen already went completely yellow. tried to reset, no results.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 4, 2025
Hi Joed,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy WAtch5 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. We would love nothing more than to be able to assist you with what you have described to be experiencing with your Watch5 Pro, however, we need more information than we currently have available before we can do so. Please feel free to reach out to Samsung Support at your leisure if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy WAtch5 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. We would love nothing more than to be able to assist you with what you have described to be experiencing with your Watch5 Pro, however, we need more information than we currently have available before we can do so. Please feel free to reach out to Samsung Support at your leisure if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
Written by a customer while visiting Samsung US
Customer Rating
5
Worth every penny
on March 2, 2025
Posted by: Todum1717
[This review was collected as part of a promotion.] Had it for a year ,works great!
I do construction and I've dropped it a ton ,nothing wrong...
I do construction and I've dropped it a ton ,nothing wrong...
Value
5
Written by a customer while visiting Samsung US