Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Average customer rating
4.7
(1,799 Reviews)
Rating breakdown 1,799 reviews
5 Stars
1,438
4 Stars
287
3 Stars
53
2 Stars
11
1 Star
10
97%of customers recommend this product.
(
263 out of
272)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Customer Rating
2
Very poor battery life...
on February 25, 2025
Posted by: Musicman0300
[This review was collected as part of a promotion.] Low battery life after the first month. Tried to find an aftermarket charger...no luck.
Value
2
Response from Samsung USBy R&R Team, February 26, 2025
Hello Musicman0300,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch5 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Please take a moment to review, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch5's battery. Let us know if you would like further assistance after reviewing the resources shared by contacting Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Keep your Samsung smart watch running in top shape"
https://www.samsung.com/us/support/answer/ANS10002905
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Product Manual
https://www.samsung.com/us/support/downloads/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch5 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Please take a moment to review, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch5's battery. Let us know if you would like further assistance after reviewing the resources shared by contacting Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Keep your Samsung smart watch running in top shape"
https://www.samsung.com/us/support/answer/ANS10002905
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Product Manual
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 5 pro
on February 25, 2025
Posted by: Lrae44
[This review was collected as part of a promotion.] I enjoy the simplicity of using it for all that it's capability. Talk to text, is one of my favorite features. Tracking my steps daily and my sleep patterns have helped me improve my health as well. 🙌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This watch was great until Pandora removed
on February 25, 2025
Posted by: TGunnz
[This review was collected as part of a promotion.] This watch has been a great addition. Losing Pandora was a huge minus for me.
Probably will go with a cheaper option next time.
Probably will go with a cheaper option next time.
Value
3
Response from Samsung USBy R&R Team, February 26, 2025
Hi TGunnz,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch5 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. We understand how frustrating it may be to no longer be able to utilize your favorite app on your device. We recommend reaching out to Pandora to inquire what options may be available for you to enjoy your content on your device once again. If you have any questions for us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch5 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. We understand how frustrating it may be to no longer be able to utilize your favorite app on your device. We recommend reaching out to Pandora to inquire what options may be available for you to enjoy your content on your device once again. If you have any questions for us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
A very useful watch.
on February 25, 2025
Posted by: Yukikitsune
[This review was collected as part of a promotion.] I love the settings on it and how you can set it up and customize it yourself. It actually it is a very helpful thing in my day to day life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Time' will tell
on February 25, 2025
Posted by: Talkalot
[This review was collected as part of a promotion.] Love the way that the watch does a lot of things from the phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Features
on February 25, 2025
Posted by: Mrcheeks
[This review was collected as part of a promotion.] I'm able to most importantly keep track of my health. I'm getting clear sounds from my music apps. My watch will also alert me if I walk too far away from my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung galaxy watch
on February 25, 2025
Posted by: Peekabuicu
[This review was collected as part of a promotion.] Battery life is less than 10 while wearing a day. It gets warm while wearing.
Value
3
Response from Samsung USBy R&R Team, March 3, 2025
Hi Peekabuicu,
Thank you for taking the opportunity to share your experience with using the Samsung Galaxy Watch5 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Please check out, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch5's battery. Let us know if you would like any further assistance by contacting Samsung Support at your leisure. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
"Keep your Samsung smart watch running in top shape"
https://www.samsung.com/us/support/answer/ANS10002905/
Thank you for taking the opportunity to share your experience with using the Samsung Galaxy Watch5 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Please check out, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch5's battery. Let us know if you would like any further assistance by contacting Samsung Support at your leisure. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
"Keep your Samsung smart watch running in top shape"
https://www.samsung.com/us/support/answer/ANS10002905/
Written by a customer while visiting Samsung US
Customer Rating
2
The battery died before my shift was over
on February 25, 2025
Posted by: Stevoe
[This review was collected as part of a promotion.] The battery died before my shift was over. I like the features, but couldn't enjoy it much.
Value
2
Response from Samsung USBy R&R Team, February 26, 2025
Greetings Stevoe,
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy Watch5 Pro. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to check out, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" to learn how to keep your device performing as expected. Feel free to reach out to Samsung Support after reviewing the resources provided if you have any questions or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Keep your Samsung smart watch running in top shape"
https://www.samsung.com/us/support/answer/ANS10002905
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy Watch5 Pro. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to check out, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" to learn how to keep your device performing as expected. Feel free to reach out to Samsung Support after reviewing the resources provided if you have any questions or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Keep your Samsung smart watch running in top shape"
https://www.samsung.com/us/support/answer/ANS10002905
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting
Written by a customer while visiting Samsung US