Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Average customer rating
4.7
(1,799 Reviews)
Rating breakdown 1,799 reviews
5 Stars
1,438
4 Stars
287
3 Stars
53
2 Stars
11
1 Star
10
97%of customers recommend this product.
(
263 out of
272)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Customer Rating
5
Good watch
on February 5, 2024
Posted by: Albrict
[This review was collected as part of a promotion.] I use this watch for fitness and work.
It has a great battery life, display is great with alot of custom options.
It has a great battery life, display is great with alot of custom options.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super fast charging and great battery life
on February 5, 2024
Posted by: Bwatt11
[This review was collected as part of a promotion.] I wear my match every day and it lasts an average of 3.5 days between each charge. Way better battery life than my galaxy watch active. Also fully charges in about an hour, which is really good. It's an overall great watch and I would recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch!
on February 5, 2024
Posted by: OneBadPlant
[This review was collected as part of a promotion.] I use my watch every day and it helps me keep track of my schedules, and is great when I don't have my phone nearby. I love all the different watch faces and features.
I love being able to get all of my notifications from several apps and even playing games on it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great watch packed with features
on February 5, 2024
Posted by: Wristhirty
[This review was collected as part of a promotion.] I used the watch to stay on top of my messages, gps, and of course checking the time. I really like the watch but like other fitness featured watches I develop wrist pains after extended use. I think I'm just an unlucky human that is sensitive to bio sensors. I would give it a 5/5 of there was a non bio sensor version.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent addition to my EDC
on February 5, 2024
Posted by: Rinshops
[This review was collected as part of a promotion.] This watch has been an excellent addition to my day. The notifications are helpful, step tracking is keeping me going. I really enjoy the sleep logging and other health apps.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best watch I've ever had
on February 5, 2024
Posted by: ADiaz7790
[This review was collected as part of a promotion.] This watch is by far the best one I've had. I have had Samsung watches since the watch 2 came out. It stays charged for 3 days or more. It has so many options and widgets its great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
For the outdoor and gym enthusiast
on February 5, 2024
Posted by: OutdoorsyChamp
[This review was collected as part of a promotion.] I was very interested in the Watch5 as I wanted a wearable that could withstand outdoor activities and indoor gym workouts. Although I miss the physical rotating bezel, the raised lip on the Watch5 has protected the screen from several possible bumps and scrapes. The sensors are more responsive and consistent from previous models as well. The battery life is also incredible with almost three days with the screen always on and several more days with the wake feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Overall it's sturdy and functional.
on February 5, 2024
Posted by: Dragonslayer
[This review was collected as part of a promotion.] Watch 5 pro has many useful tools and widgets. I appreciate the many updates. Wrist band stays on pretty good and doesn't come off easily.
Can be slow to respond to touch control. Encountered glitches where the home screen goes to black with just 3 small white dots on top. Would have to restart to see the home screen again. Overall, a great watch. Would buy again.
Value
3
Response from Samsung USBy Social Commerce, February 7, 2024
Salutations DragonSlayer,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch5 Pro. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. There are several reasons why the Samsung smart watch display cannot be adjusted, and the screen appears darkened or gray. Both issues can be caused by an accessibility setting, Outdoor mode, physical damage to the watch, a third-party app, or outdated software. When you have the opportunity, please take a moment to review, "Samsung smart watch screen is slow, frozen, or not responding" and "Screen is dark or dim on Samsung smart watch" for some quick troubleshooting steps that you can take to help resolve what you have described to be experiencing with your Galaxy Watch5 Pro. If you have any questions for us afterwards or if you would like any further assistance, do not hesitate to contact Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
https://www.samsung.com/us/support/troubleshooting/TSG01003135/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch5 Pro. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. There are several reasons why the Samsung smart watch display cannot be adjusted, and the screen appears darkened or gray. Both issues can be caused by an accessibility setting, Outdoor mode, physical damage to the watch, a third-party app, or outdated software. When you have the opportunity, please take a moment to review, "Samsung smart watch screen is slow, frozen, or not responding" and "Screen is dark or dim on Samsung smart watch" for some quick troubleshooting steps that you can take to help resolve what you have described to be experiencing with your Galaxy Watch5 Pro. If you have any questions for us afterwards or if you would like any further assistance, do not hesitate to contact Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
https://www.samsung.com/us/support/troubleshooting/TSG01003135/
Written by a customer while visiting Samsung US