Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Average customer rating
4.7 out of 5
4.7
(1,799 Reviews)
Open Ratings Snapshot
Rating breakdown 1,799 reviews
5 Stars
1,438
4 Stars
287
3 Stars
53
2 Stars
11
1 Star
10
97%of customers recommend this product. 
(
263 out of 272
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch5 Pro Titanium Smartwatch 45mm BT - Black - (2022)
Customer Rating
5 out of 5
5
Awesome watch!
on November 7, 2023
Posted by: WatchLvr
[This review was collected as part of a promotion.] Best watch yet. I have had 2 previous Samsung watches. I like the ekg feature and activity tracking. Best thing about it is the titanium and the fact that is looks like a watch and not a square.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Device to keep you in the loop!
on November 9, 2023
Posted by: MrWolfington
[This review was collected as part of a promotion.] I bought this device so that I wouldn't miss a thing in my life, I am ADHD and I'll often miss notifications on my S22 Ultra while it's in my pocket, but with the Watch5 Pro, I get all of my notifications now!
It has made a significant impact on how informed I am in my life, but it also helps me keep track of my fitness as well as helping me manage my music on the go while I listen to it through my Buds Pro (1st generation)!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is what I wanted
on November 9, 2023
Posted by: Ariii27
[This review was collected as part of a promotion.] This watch its not a general smart watch, is the perfect thing you may have to monitor your health in general, your workouts and of corse your agenda.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the locking system, and easy and fast way to
on November 9, 2023
Posted by: LoveSam
[This review was collected as part of a promotion.] Love the locking system, and easy and fast way to wear and take off
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy Pro 5
on November 10, 2023
Posted by: Dapper
[This review was collected as part of a promotion.] This is my 4 Galaxy watch. I like it overall but will say that a few things I wish would work more seamlessly like the watches before the Galaxy 5 Pro. Since they went to Google OS some things like the alarm feature doesn't always sink up correctly and you can't snooze or disarm the alarm from the watch. It keeps ringing when you use the phone too disarm or snooze the alarm. I use my phone daily for alarms, reminders and calendar events. These do not sync up and the watch more often it does not remind me of events, alarms and reminders. These creatures used to work well together on my previous version watched.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best battery life of all Samsung watches
on November 11, 2023
Posted by: Pharaoh
Verified Purchase:Yes
Best battery life. I get 3 -4 days before I need to charge it again. Though I do keep the face minimal it's more than enough for what I need.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Frustrating Experience with Samsung Watch
on November 12, 2023
Posted by: Shade
Expertise:Expert
Verified Purchase:Yes
Title: Frustrating Experience with Samsung Watch Mile Tracking
I've had a rather frustrating experience with my Samsung watch, particularly in the area of distance tracking. Despite my attempts to utilize it for accurate mileage during my runs, it consistently fails to provide reliable results. Strangely, it seems more focused on automatically counting laps than accurately measuring distance.
What's even more perplexing is the absence of a setting to address this issue. I've scoured the settings, hoping to find a solution, but to no avail. It's disheartening when a feature as fundamental as distance tracking falls short, especially for those who rely on it for their fitness routines.
I hope future updates address these issues because, as it stands, my Samsung watch's performance in this crucial aspect leaves much to be desired. If you're looking for a reliable device for accurate distance tracking, this might not be the ideal choice
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social CommerceNovember 13, 2023
Aloha Shade,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch5 Pro. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you do an impromptu workout, you may forget to activate an exercise tracker on your smart watch or fitness band. To fix this, just turn on automatic workout detection. It will automatically start recording your exercise data when you start working out. Exercising can get pretty technical when it comes to your stats and numbers, but the fitness features on Samsung Galaxy watches can help make things a little less complicated. A Galaxy watch allows you to record workouts, track your heart rate, distance, and much more! Watches with the One UI 4.1 update can even measure your sweat loss and Vo2 Max during runs! Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. For your convenience, I have linked a few articles below that you may find helpful in resolving what you have been experiencing with your Galaxy Watch5 Pro. Please feel free to check out, "Work out with your Wear OS Galaxy Watch," "Use automatic workout detection on your Samsung smart watch," and "GPS not working properly on Samsung smart watch" when you have the available time out of your hectic day to review these resources. Feel free to contact Samsung Support afterwards if you have any questions or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra

smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
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https://www.samsung.com/us/support/answer/ANS00090362/
https://www.samsung.com/us/support/answer/ANS00083510/
https://www.samsung.com/us/support/troubleshooting/TSG01203472/
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great watch
on November 13, 2023
Posted by: ddale88
from Knoxville, TN
Expertise:Intermediate
Verified Purchase:Yes
The last watch i had was the Samsung Galaxy watch and this is alot better than that one the battery life i sont have charge it but every 3 days and the band is very comfortable
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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