When the battery needed to be replaced (after several years of service), the replacement that I ordered arrived promptly. The new battery was easy to install. Only complaint is the question of disposal of old battery. Auto parts places are in the business if recycling lead batteries. Customers should be made aware of that possibility. Too expensive to return to APC.
My APC UPS is nearly 20 years old and this is the third battery replacement. I'm very pleased to get five years from the replacements and the convenience of being able to order them and the fast turn around on the order. I have two additional APC UPS's protecting my equipment and I'm a completely satisfied customer.
Pros: Ease of Management, Good Value, High Quality, Good Vendor Support, High Confidence Level in 24/7 Uptime