Customer reviews from https://www.asus.com
ASUS - TUF VG27AQM5A 27" Class WQHD Gaming LED Monitor - 16:9 - Black - 27" Viewable - Fast IPS - LED Backlight - 2560 x 1440 - 95% DCI-P3
Average customer rating
2
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
1
Customer Reviews for ASUS - TUF VG27AQM5A 27" Class WQHD Gaming LED Monitor - 16:9 - Black - 27" Viewable - Fast IPS - LED Backlight - 2560 x 1440 - 95% DCI-P3
Posted by: Ikisis
Frequency of use:Daily
Verified Purchase:Yes
Monitor is great but came with some type of debris inside the screen, appeared as a dead pixel but then the dot fell and rolled down the screen to nearly the middle and now appears smudged.
Response from https://www.asus.comBy Chantae, CLM, January 1, 2026
Dear Ikisis,
Thank you for sharing your experience with the ASUS VG27AQM5A Gaming Monitor. We are pleased to hear that you find the monitor itself to be great. However, we sincerely apologize for the debris issue inside the screen and the inconvenience this has caused.
To further investigate the matter and determine the best resolution, we recommend contacting our ASUS Support Team directly at: https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2601000559-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ASUS VG27AQM5A Gaming Monitor. We are pleased to hear that you find the monitor itself to be great. However, we sincerely apologize for the debris issue inside the screen and the inconvenience this has caused.
To further investigate the matter and determine the best resolution, we recommend contacting our ASUS Support Team directly at: https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2601000559-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Johnnnnnnn37474
Frequency of use:Daily
Verified Purchase:Yes
Pictures quality didn’t even look like 1440p my older two monitors look better an more detailed an they are 4 years older lol , l
Response from https://www.asus.comBy CLM, December 29, 2025
Dear Johnnnnnnn37474,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if the pictue quality did not meet your expectations. This monitor has a display resolution of 1260 x 1440 with a 300Hz refresh rate. To resolve the picture quality issue, ensure your PC meets the system requirements of this monitor. If it does meet requirements, ensure the monitor driver was installed and your PC's graphics driver is up to date. Additionally, ensure the OS is up to date and the monitor was configured properly using ASUS DisplayWidget Center utility software and inside the Display properties.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if the pictue quality did not meet your expectations. This monitor has a display resolution of 1260 x 1440 with a 300Hz refresh rate. To resolve the picture quality issue, ensure your PC meets the system requirements of this monitor. If it does meet requirements, ensure the monitor driver was installed and your PC's graphics driver is up to date. Additionally, ensure the OS is up to date and the monitor was configured properly using ASUS DisplayWidget Center utility software and inside the Display properties.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com