Drive was dead on arrival. So far unable to get any timeline on a replacement from support. Got it for a great price, but that doesn't really matter when if doesn't work at all.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS Team, January 13, 2026
Hello, We apologize for the inconvenience caused to you. This is not the service we ever want for our customers, this usually never happens.
We kindly ask you to reply to the existing support case or share RMA number and your email address via direct message to our social media support handles @westerndigital or @westerndigicare. This will enable us to review the concern.
Written by a customer while visiting Western Digital