Customer reviews from Hoover
Hoover - Refurbished Excellent - Powerscrub XL Pet Carpet Cleaner Deep Clean - FH68020 - Black
Average customer rating
4.4
(314 Reviews)
Rating breakdown 314 reviews
5 Stars
232
4 Stars
39
3 Stars
4
2 Stars
10
1 Star
29
87%of customers recommend this product.
(
218 out of
252)
Customer Reviews for Hoover - Refurbished Excellent - Powerscrub XL Pet Carpet Cleaner Deep Clean - FH68020 - Black
Posted by: Jason H
from Buffalo NY
Gender:Male
Verified Purchase:Yes
Better than I thought it would be! We love it. Use it daily with kids and dogs.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, April 1, 2026
Thank you so much for your review!
We're thrilled to hear you're enjoying your Powerscrub XL Pet and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your Powerscrub XL Pet and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
2
Decent
on April 7, 2026
Posted by: P.C.M
from Richmond VA
Gender:Female
I've had this for a little over a year with three pets at home, and it definitely did the job. However, considering the brand and price, I’m disappointed and very unhappy that the clean water tank has a common issue with the spring at the bottom coming loose. After research, I found I’m not the only one experiencing this problem. Furthermore, the replacement cost is about a third of what a new carpet cleaner costs, which leaves a very sour taste in my mouth. I hope this reviews helps people when looking to purchase this carpet cleaner or this issue is resolved with an updated model.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, April 14, 2026
Thank you for sharing your detailed feedback, we’re sorry to hear about your experience. We understand how frustrating this must be, especially after a year of use.
We have reached out to you via email to assist further and look forward to helping resolve this.~Warm Regards, The Hoover Team
We have reached out to you via email to assist further and look forward to helping resolve this.~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover