Customer reviews from Hoover
Hoover - Refurbished Excellent - Powerscrub XL Pet Carpet Cleaner Deep Clean - FH68020 - Black
Average customer rating
4.4
(307 Reviews)
Rating breakdown 307 reviews
5 Stars
231
4 Stars
38
3 Stars
4
2 Stars
9
1 Star
25
88%of customers recommend this product.
(
216 out of
245)
Customer Reviews for Hoover - Refurbished Excellent - Powerscrub XL Pet Carpet Cleaner Deep Clean - FH68020 - Black
Customer Rating
1
parts need better manufacturing
on January 2, 2026
Posted by: Princess
parts broke on the 1st use. I got it for Christmas and used it on 12/31 for the first time. The clean water compartment spring broke and water was spilling from the bottom of the compartment. I called hoover and they gave me a hard time about a replacement water compartment which tells me they don't stand behind their product. I ended up returning it.
Written by a customer while visiting Hoover
Customer Rating
1
Doesn’t work
on January 5, 2026
Posted by: CrysJ
from Texas
Gender:Female
I bought this a few days ago and it doesn’t work. Followed the instructions but water does not come out of the carpet cleaner. I have googled and tried everything but nothing works. It’s defective and I will be returning it.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, January 8, 2026
Thank you for sharing your experience with your Powerscrub XL Pet. We’re sorry to hear about the issues you’ve encountered.
Please contact Hoover Customer Support at 1-800-944-9200 for assistance with troubleshooting or available warranty options. Warm regards, The Hoover Team
Please contact Hoover Customer Support at 1-800-944-9200 for assistance with troubleshooting or available warranty options. Warm regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Short term use
on January 14, 2026
Posted by: Frustrateduser
Gender:Female
Worked great for about 6 months now it sounds like a garbage disposal and the brushes dont turn. It kicks my power strip.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, January 15, 2026
Thank you for taking the time to share your feedback regarding Powerscrub XL Pet Carpet. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover