Customer reviews from Hoover
Hoover - Refurbished Excellent - Powerscrub XL Pet Carpet Cleaner Deep Clean - FH68020 - Black
Average customer rating
4.5
(302 Reviews)
Rating breakdown 302 reviews
5 Stars
230
4 Stars
37
3 Stars
4
2 Stars
9
1 Star
22
89%of customers recommend this product.
(
214 out of
241)
Customer Reviews for Hoover - Refurbished Excellent - Powerscrub XL Pet Carpet Cleaner Deep Clean - FH68020 - Black
Posted by: KCook
from Wamego, KS
Verified Purchase:Yes
Our adult cat had big feelings about new animal additions to the house and let us know via urinating ALL OVER the house. Once he started we couldn’t keep up with spot cleaning and he kept going back because we couldn’t get it all. After confining him to our oversized laundry room for awhile we worked on carpet cleaning parts of the house we planned to give him access to. I was super impressed with stain removal, ease of use, the light weight, and the ease of cleaning the machine after use. We cleaned the carpets with a rental when we moved in 2.5 years ago but nothing in between so it was much needed anyways, pick up SO MUCH grime - I’m excited for regular carpet shampoo schedule one the whole house is reset!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
1
Do not buy, not user friendly
on September 12, 2025
Posted by: Anonymous
Gender:Male
Do not buy this. I have torn apart the box looking for any documentation on how to use Hoovier brand pet cleaner or any shampoo with the CARPET SHAMPOOER and everything I read for how to/direcitons say use the correct concentration but Nothing tells you this. I don't want to have to get on the internet to find a guide. I am at this effort and have looked through your support and the page selling the pet cleaner without finding anything on how to dilute the shampoo or where to put on the machine except one line saying pour some into the water tank but nothing about how much.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, September 18, 2025
Thank you for taking the time to share your feedback regarding Powerscrub XL Pet Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Do not buy.
on October 2, 2025
Posted by: Mish
from California
Gender:Female
This is my second Hoover carpet shampooer in two years and I have had nothing but issues with them. This current model (Power Scrub XL) does not spray water when using. It literally drips water rather than spraying it. I have even gone as far as flushing the water hose with extremely hot water to ensure there is no block in the line and that has not helped at all. I am very disappointed with Hoover and will not buy again.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, October 8, 2025
Thank you for taking the time to share your feedback regarding Powerscrub XL. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
2
POOR Quality
on October 17, 2025
Posted by: Steamed
from Richmond, VA
Gender:Female
I bought this 6 months ago and used it 3 times, it did a great job and I was happy there was no plastic bag to melt inside the clean water container. Unfortunately I pulled it out today and saw that the piece holding water in the bottom of the container was broken inside it. I pulled them out, and there’s no way to re-attach it, making this a horrible purchase.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, October 22, 2025
Thank you for taking the time to share your feedback regarding Powerscrub. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5
Amazing machine!!
on October 21, 2025
Posted by: hooverman12
I just got this unit a few days ago and it works wonders!! It has better suction than any rugscrubber I have ever tried and it comes with a really nice upholstery attachment. This machine is really easy to use and has decent sized water tanks for less stopping. The only thing I dont like about this machine is the ahort cord.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, October 22, 2025
Thank you so much for your review!
We're thrilled to hear you're enjoying your Powerscrub XL Pet Carpet and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your Powerscrub XL Pet Carpet and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
5
Great machine!
on November 4, 2025
Posted by: Mary C
I have had this cleaner for about 4-5 months. And wow its fabulous. I wanted a scrubber machine, with strong suction, and easy to use accessories and easy to clean when finished. The containers to fill the soap, water, and dirty water pop right out and then right back into place. Wash up clean, free and easy. This one is perfect. Easy to use. And most importantly does a great job. We have a,large dog and light colored carpets. So its a work horse for me.
I would recommend this to a friend!
Written by a customer while visiting Hoover