Customer reviews from Hoover
Hoover - Refurbished Excellent - Powerscrub XL Pet Carpet Cleaner Deep Clean - FH68020 - Black
Average customer rating
4.5
(302 Reviews)
Rating breakdown 302 reviews
5 Stars
230
4 Stars
37
3 Stars
4
2 Stars
9
1 Star
22
89%of customers recommend this product.
(
214 out of
241)
Customer Reviews for Hoover - Refurbished Excellent - Powerscrub XL Pet Carpet Cleaner Deep Clean - FH68020 - Black
Customer Rating
5
Power Scrub XL got my mojo back!
on May 24, 2025
Posted by: Vicloc190
Gender:Male
A picture is worth a thousand words. I was going to write a long letter describing the features that impressed me, but I'll just let the attached pictures speak for me. I was going to mention things like how easy the "pop and snap" installation was; no tools required, how lightweight the machine is, how easy it is to clean, how superior the suction is; my low-pile shag carpet dries in under two hours and there is no mildew odor during the dry time. I was also going to mention that due to some negative circumstances, I fell into "a funk" and allowed my carpet maintenance to laps considerably and how my new Power Scrub XL helped to get me back on track, and that now that my carpet is clean I am going to remodel the room in the pictures which will include installing gym equipment. But, I won't write a long letter and bore you with all that stuff. Here are the before and after pictures. :)
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, May 26, 2025
Thank you for taking the time to share your feedback regarding your PowerScrub XL Pet Carpet Cleaner. We will ensure your feedback is forwarded to the appropriate department. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: SKMN
Verified Purchase:Yes
It removed a lot of dirt from the carpet. The stair tool did not seem to get much suction.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, June 6, 2025
Thank you for taking the time to share your feedback regarding your Power XL Pet Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5
Best cleaner, most consistent cleaner
on July 11, 2025
Posted by: Hoover
from Colorado
Gender:Female
We bought 2 of these for our school and have used them SO MUCH!!!! So this is out 3rd summer with these two and we use them in all of the offices, and throughout the year when there’s spills or after vomit clean up. They’re fantastic!! We have only ever had to replace the scrub brush head. Absolutely love this!!!
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, July 14, 2025
Thank you so much for your review!
We're thrilled to hear you're enjoying your Powerscrub XL Pet Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your Powerscrub XL Pet Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
5
Best home use carpet cleaner.
on July 12, 2025
Posted by: Sttps
Gender:Male
I bought this as a replacement for my older other major brand cleaner. This Hoover blows the other brand away. The rotating brushes make a huge difference. They carpet dries faster and cleans deeper. I wish I would have bought a Hoover to begin with.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, July 14, 2025
Thank you so much for your review!
We're thrilled to hear you're enjoying your Powerscrub XL Pet Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your Powerscrub XL Pet Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Posted by: Dawn W.
from Grand Junction, CO
Gender:Female
Verified Purchase:Yes
This is a replacement for our 15-year-old Hoover carpet and floor cleaner. The old model worked wonderfully for us, so we bought a new one when the old one had to be replaced. Since we bought the house 7 years ago, we have had several professional companies clean the 2 carpets in 2 of the bedrooms. There were always stains left where a person walked in the door and went to the bathroom or closet. The first time I used the cleaner, using the Hoover product provided, the stains were almost gone. We will be purchasing the HOOVER® Prime Professional Cleaning Formula to try to eliminate the rest of the stains. WE are confident it will take out most of it.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, August 4, 2025
Thank you so much for your review!
We're thrilled to hear you're enjoying your Powerscrub XL Pet Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your Powerscrub XL Pet Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
1
Water tank doesn't fit. Machine useless
on August 4, 2025
Posted by: Gabe
from Tennessee
Gender:Male
I should have done more research when I saw that this item was deeply discounted. The clean water does not and will not properly fit, rendering the machine useless. I triple checked all connection points and everything else is seated properly, it's just a bad product. I discovered that several other people posted on the internet about this exact same issue.
Response from HooverBy Corinne L., Hoover Customer Support, August 6, 2025
Thank you for taking the time to share your feedback regarding your Powerscrub XL Pet Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
2
Not very good quality leaks all over.
on August 9, 2025
Posted by: Wayne
from Trail Creek, Indiana
Gender:Male
Cleaner works great. Now just 2 issues. When you hit the trigger for the water to come out to start cleaning nothing comes out. And the second is when it is sitting with water in the tank it will leak all over the floor. I took the cleaner apart to find out what the issue was, and I found out that the valve When you hit the trigger it does not let all the water out.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, August 15, 2025
Thank you for taking the time to share your feedback regarding your Powerscrub XL Pet Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
When it works, it works very well.
on August 15, 2025
Posted by: ben55425
from Minneapolis, MN.
Gender:Male
I've had my Hoover XL for one year. And for the first couple months it worked great. And then I put the XL in the closet. Now, after several months of non use, my XL no longer dispenses water at the base. If I attach the hose to the base, the hose sprays perfectly, but when I detach the hose, the base still doesn't spray.
Response from HooverBy Corinne L., Hoover Customer Support, August 21, 2025
Thank you for taking the time to share your feedback regarding your Powerscrub XL Pet Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover