Customer reviews from Hoover
Hoover - Refurbished Excellent - Powerscrub XL Pet Carpet Cleaner Deep Clean - FH68020 - Black
Average customer rating
4.5
(302 Reviews)
Rating breakdown 302 reviews
5 Stars
230
4 Stars
37
3 Stars
4
2 Stars
9
1 Star
22
89%of customers recommend this product.
(
214 out of
241)
Customer Reviews for Hoover - Refurbished Excellent - Powerscrub XL Pet Carpet Cleaner Deep Clean - FH68020 - Black
Customer Rating
3
A fairly good machine
on September 15, 2023
Posted by: Grandma B
from Imperial county, ca
Verified Purchase:No
The suction is great but took forever to prime the pump. I also had a difficult time getting the bottom tank lid to lock. Would help if there were better instructions with pictures.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, September 17, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with the dispensing. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. If you require additional customer service support, please feel free to reach out to us at Hoovercustomersupport@ttifloorcare.com ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
This product has leaked all over my carpet twice
on January 11, 2025
Posted by: Arto
from San Antonio
Verified Purchase:No
I bought this carpet cleaner last year it worked until the water tank started to leak out under the bottom. maybe it was a small defect. Ordered same one with warranty the exact same thing happened
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, January 17, 2025
Thank you for taking the time to share your feedback. We apologize you are having issues with your Powerscrub XL Pet Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Issues
on January 30, 2025
Posted by: Flower
from Gresham, Oregon
Verified Purchase:No
I had this product for less than a year it has an issue with draining water all by its self leaving puddles of water. And now it doesn't spray water at all. Very disappointing I have taken it apart.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, February 6, 2025
Thank you for taking the time to share your feedback. We apologize you are having issues with your PowerScrub XL Carpet Cleaner. A member of our Customer Experience Team will be reaching out you to assist you.~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Leaks badly
on January 31, 2025
Posted by: Grannyma
from Gridley,Ca
Verified Purchase:No
I received this for Christmas and it leaks water very badly.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, February 6, 2025
Thank you for taking the time to share your feedback. We apologize you are having issues with your PowerScrub XL Pet. We want to ensure that you are getting the best product performance and would like to provide you with some assistance. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Filter falls off easy
on April 6, 2025
Posted by: Knox
Gender:Female
I bought this yesterday, today was my first time using it. As I poured the dirty water down the toilet I saw a red cylinder fall in just as the toilet auto flushed. Why make it so the filter falls off so easily? No I have to order one and am not able to use the machine until it comes!
No, I would not recommend this to a friend.
Response from HooverBy The Hoover Team, April 10, 2025
Thank you for taking the time to share your feedback. A member of our Customer Experience Team will contact you regarding this matter. We are confident that we can assist you.
Written by a customer while visiting Hoover
Customer Rating
5
I didn’t know I could love a carpet cleaner
on April 13, 2025
Posted by: AmyvC
Gender:Female
So, I didn’t know I could genuinely adore a carpet cleaner. I regret to admit, I bought this out of necessity and did not have much hope for it, but this wonder-machine has changed my toon. No tools needed to put it together, no “how does this work” if you actually read all the notes in the box. My carpets were clean and not soaking wet(!!) in the end like my last carpet cleaner. My grand finale is that when I finished, I usually need 3 tools and gloves to clean my (trash) carpet cleaner. This one just clicks apart!! Everything that should be cleaned after every use is easily removable (again , read the instructions if you can’t figure it out. I promise it’s there). I already recommended this to a friend. Good job, 10/10 would buy again.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
3
Ridiculous replacement part prices.
on May 15, 2025
Posted by: Mom3
from Texas
Gender:Female
Cleans the carpet well, however I will probably never buy another hoover product. One of my family members moved the special hose and since I have all hard floors and one living room rug, I mostly wanted to use this on upholstery. Why is the replacement hose half the price of buying the whole machine. I've used this machine twice and now am probably going to give it away to buy another brand that doesn't use parts as ransom.
No, I would not recommend this to a friend.
Response from HooverBy The Hoover Team, May 18, 2025
Thank you for taking the time to share your feedback. A member of our Customer Experience Team will be reaching out to you regarding this matter.
Written by a customer while visiting Hoover
Posted by: GeneJ
from Huntley IL
Gender:Male
Verified Purchase:Yes
I just completed cleaning all of the carpets and area rugs in my house. This is my second Hoover shampooer. The last one died after over 20 years of faithful service. I’m happy to see some of the improvements made over the years: the solution is no longer added to the “clean water” and the clean water and dirty water tanks are the same size…less starts by and stopping. It’s also lighter.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, May 26, 2025
Thank you for taking the time to share your feedback regarding your Powerscrub XL Pet Carpet Cleaner. We will ensure your feedback is forwarded to the appropriate department. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover