Customer reviews from Hoover
Hoover - Refurbished Excellent - Powerscrub XL Pet Carpet Cleaner Deep Clean - FH68020 - Black
Average customer rating
4.4
(327 Reviews)
Rating breakdown 327 reviews
5 Stars
239
4 Stars
41
3 Stars
5
2 Stars
11
1 Star
31
86%of customers recommend this product.
(
226 out of
262)
Customer Reviews for Hoover - Refurbished Excellent - Powerscrub XL Pet Carpet Cleaner Deep Clean - FH68020 - Black
Customer Rating
1
Waste of my whole day
on March 9, 2026
Posted by: Kelly
from WA
Gender:Female
I just bought this came home at it up and all day I have been struggling to get it to dispense water alls it's doing is deep cleaning like a vacuum I will never ever buy another hoover again. I would have had a better clean renting a machine.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, March 13, 2026
Thank you for taking the time to share your feedback regarding your Powerscrub XL Pet. We’re very sorry to hear about the issues you experienced with water dispensing and overall performance.
We’d like the opportunity to help troubleshoot this and ensure your unit works as expected. Please visit our Product Support Library for helpful guides and assistance: https://hoover.com/pages/product-support-library
. Our team is happy to provide support to get your cleaner functioning properly. Warm Regards, The Hoover Team
We’d like the opportunity to help troubleshoot this and ensure your unit works as expected. Please visit our Product Support Library for helpful guides and assistance: https://hoover.com/pages/product-support-library
. Our team is happy to provide support to get your cleaner functioning properly. Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
I would not recommend this carpet cleaner
on March 7, 2026
Posted by: Shellys22
from Yuma az
Gender:Female
Heavy. Leaks constantly. Seems to get clogged easily. And have issues with it not spraying but leaking. Definitely not happy with this product.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, March 10, 2026
Thank you for taking the time to share your feedback regarding Powerscrub XL Pet. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Laura F
from Rutherford, NJ
Gender:Female
Verified Purchase:Yes
Not for anything pet related, didn’t clean fresh accidents. Totally disappointed. Not sure what the point of this carpet cleaner is.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, January 29, 2026
Thank you for taking the time to share your feedback regarding your carpet cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options.~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Short term use
on January 14, 2026
Posted by: Frustrateduser
Gender:Female
Worked great for about 6 months now it sounds like a garbage disposal and the brushes dont turn. It kicks my power strip.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, January 15, 2026
Thank you for taking the time to share your feedback regarding Powerscrub XL Pet Carpet. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Doesn’t work
on January 5, 2026
Posted by: CrysJ
from Texas
Gender:Female
I bought this a few days ago and it doesn’t work. Followed the instructions but water does not come out of the carpet cleaner. I have googled and tried everything but nothing works. It’s defective and I will be returning it.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, January 8, 2026
Thank you for sharing your experience with your Powerscrub XL Pet. We’re sorry to hear about the issues you’ve encountered.
Please contact Hoover Customer Support at 1-800-944-9200 for assistance with troubleshooting or available warranty options. Warm regards, The Hoover Team
Please contact Hoover Customer Support at 1-800-944-9200 for assistance with troubleshooting or available warranty options. Warm regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5
AWESOME
on December 18, 2025
Posted by: Lillypadd
from Colorado
Gender:Female
I bought this about a month ago, I have purchased several Bissell pet carpet cleaners, lets just say your wasting your money if you buy a Bissell. This Hoover Power Scrub XL is AWESOME all the way around. Just
AWESOME, AWESOME. AAAA++++!
AWESOME, AWESOME. AAAA++++!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Deborah
Gender:Female
Verified Purchase:Yes
I love my new Power Scrub carpet cleaner; it truly does everything that I was looking for. This is the best model I have ever used.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, December 16, 2025
Thank you so much for your kind words! We're thrilled to hear you're enjoying your Powerscrub XL Pet. Your feedback means a lot to us and helps others shop with confidence. Thanks for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
4
Love this and will buy many times!
on December 12, 2025
Posted by: Jake1293
from Lancaster California
Gender:Male
Bought this a few weeks ago and love it! But there are some cons. I do wish this had the rinse knob instead of taking out the solution tank, I wish it just blocked it from mixing. I also wish that the tanks were as big as the Powerscrub Deluxe. But other than that, great machine!
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, January 28, 2026
Thank you for taking the time to share your feedback regarding your Powerscrub XL Pet Carpet Cleaner. We will ensure your feedback is forwarded to the appropriate department. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover