Customer reviews from Hoover
Hoover - Refurbished Excellent - Powerscrub XL Pet Carpet Cleaner Deep Clean - FH68020 - Black
Average customer rating
4.4
(327 Reviews)
Rating breakdown 327 reviews
5 Stars
239
4 Stars
41
3 Stars
5
2 Stars
11
1 Star
31
86%of customers recommend this product.
(
226 out of
262)
Customer Reviews for Hoover - Refurbished Excellent - Powerscrub XL Pet Carpet Cleaner Deep Clean - FH68020 - Black
Customer Rating
4
good product
on May 19, 2026
Posted by: jaclynn
from tyler, tx
Gender:Female
this is the best product to use. have had several of them and only brand i will buy. i had to invest in a new one a couple of months ago. now i have a problem with it. inside the cleaning solution one the part in the bottom that dispenses the cleaner has came off inside. there is no way i can figure out how to get them back together. i know there is no way i can take it back to store i bought it from. very frustrating that i cant use it without all the solution running out at once.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, May 2, 2026
Thank you so much for your review!
We’re thrilled to hear you’ve been a loyal user and that our products have met your expectations over time. We’re sorry to hear about the issue with the cleaning solution dispenser and understand how frustrating that can be.
Please contact us at Hoovercustomersupport@ttifloorcare.com
, and we’ll be happy to assist you further.
Happy cleaning, and thanks again for choosing Hoover!
We’re thrilled to hear you’ve been a loyal user and that our products have met your expectations over time. We’re sorry to hear about the issue with the cleaning solution dispenser and understand how frustrating that can be.
Please contact us at Hoovercustomersupport@ttifloorcare.com
, and we’ll be happy to assist you further.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
1
on May 11, 2026
Posted by: Fowler
I have had this 6-8 months, it leaks clean water, soap cleaner, and the dirty water. It’s terrible
Written by a customer while visiting Hoover
Customer Rating
5
Better then expected
on April 26, 2026
Posted by: Nate
Gender:Male
After buying and returning 3 other carpet cleaners. I finally found a good one with Hoover! The power scrub xl does very well at removing stubborn carpet stains to cleaning up after a pet!
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, April 28, 2026
Thank you so much for your review!
We're thrilled to hear you're enjoying your Powerscrub XL Pet and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your Powerscrub XL Pet and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
2
Decent
on April 7, 2026
Posted by: P.C.M
from Richmond VA
Gender:Female
I've had this for a little over a year with three pets at home, and it definitely did the job. However, considering the brand and price, I’m disappointed and very unhappy that the clean water tank has a common issue with the spring at the bottom coming loose. After research, I found I’m not the only one experiencing this problem. Furthermore, the replacement cost is about a third of what a new carpet cleaner costs, which leaves a very sour taste in my mouth. I hope this reviews helps people when looking to purchase this carpet cleaner or this issue is resolved with an updated model.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, April 14, 2026
Thank you for sharing your detailed feedback, we’re sorry to hear about your experience. We understand how frustrating this must be, especially after a year of use.
We have reached out to you via email to assist further and look forward to helping resolve this.~Warm Regards, The Hoover Team
We have reached out to you via email to assist further and look forward to helping resolve this.~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Jason H
from Buffalo NY
Gender:Male
Verified Purchase:Yes
Better than I thought it would be! We love it. Use it daily with kids and dogs.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, April 1, 2026
Thank you so much for your review!
We're thrilled to hear you're enjoying your Powerscrub XL Pet and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your Powerscrub XL Pet and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
4
Does a great job
on March 21, 2026
Posted by: blondeet
from Wisconsin
Gender:Female
I bought my Carpet cleaner a couple of years ago. It still works great and I love it. It will collect any cat hair I missed when I vacuumed. The machine will collect in the brushes all though the bottom. I don't like cleaning out all that hair by hand but it gets all the loose hair. I never give 5 stars unless the product is exceptionally great and this one was close.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, March 24, 2026
Thank you for taking the time to share your feedback regarding your Carpet Cleaner. We’re glad to hear that it’s still performing well and helping remove pet hair effectively. We appreciate your honest comments regarding maintenance and will ensure your feedback is forwarded to the appropriate department. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Furious
on March 15, 2026
Posted by: Furious
Gender:Female
I bought this machine used it for the first time and the machine leaked the remaining water all over my Harwood floors. I bought a carpet cleaner and not a hardwood floor cleaner.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, March 18, 2026
Thank you for taking the time to share your feedback regarding Powerscrub XL Pet. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
leaks when not being used
on March 12, 2026
Posted by: Lord ISHU
from concord NC
Gender:Male
i bought this i believe about 9 months ago and now off a sudden it leaks for the clean water/solution tank and i keep trying to get ahold of someone to help can t even find this bot they say they have on the website this is very annoying
Response from HooverBy Corinne L., Hoover Customer Support, March 18, 2026
Thank you for your feedback.
An email has been sent with steps to assist further please check your inbox (and spam/junk folder) and reply there so support can continue. Warm regards,
Hoover Customer Care
An email has been sent with steps to assist further please check your inbox (and spam/junk folder) and reply there so support can continue. Warm regards,
Hoover Customer Care
Written by a customer while visiting Hoover