Customer reviews from Hoover
Hoover - Refurbished Excellent - Powerscrub XL Pet Carpet Cleaner Deep Clean - FH68020 - Black
Average customer rating
4.4
(328 Reviews)
Rating breakdown 328 reviews
5 Stars
239
4 Stars
41
3 Stars
5
2 Stars
12
1 Star
31
86%of customers recommend this product.
(
226 out of
262)
Customer Reviews for Hoover - Refurbished Excellent - Powerscrub XL Pet Carpet Cleaner Deep Clean - FH68020 - Black
Customer Rating
4
An easy to use, effective Carpet cleaner for larger areas
on November 20, 2022
Posted by: Mike
from Central CA
This is a pretty good design compared to some others I have used. I like that the tool hose is separate from the handle (a weak point for breakage of the hose on other brand machines). The carpets I have cleaned dry faster than other machines. I will say that you cannot pull the accessory hose to bring the unit closer to the work. The hose barb is pretty fragile, even though pulling that way is a misuse of the machine. Note: I would like to buy a replacement hose barb for the cleaning solution, which broke when I pulled the machine closer by the tool hose. I can replace it buy taking the hose apart; I don't need a whole hose assembly.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Samantha
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] So happy with my carpet cleaner. Cleaned up my sons throw up out of carpet like it was nothing.
Written by a customer while visiting Hoover
Posted by: Janlyn
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am extremely satisfied with this machine. My rugs have never looked better.
Written by a customer while visiting Hoover
Posted by: Matthew
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Do not order from them directly. Terrible return process. Shop other manufactures.
Response from HooverBy hooverpwr, hooverpwr, November 27, 2022
Thank you for taking the time to share your feedback regarding your Power Scrub XL. We are sorry to hear you are not entirely satisfied with your purchase. We will ensure that this feedback is forwarded to the appropriate department. If you require additional customer service support, please feel free to reach out to us at Hoovercustomersupport@ttifloorcare.com ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Nicolette
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my 3rd steam vac. It is much lighter and seems to pick up the water much better. Love it.
Written by a customer while visiting Hoover
Posted by: Joseph
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unfortunately, this product does not work. Water does not spray out of the hose. We will need to return it!
Response from HooverBy hooverpwr, hooverpwr, November 18, 2022
Thank you for taking the time to share your feedback. We apologize you are having issues with your Power Scrub XL. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please reach out to us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so that we may assist you further. We look forward to hearing from you-The Hoover
team
team
Written by a customer while visiting Hoover
Posted by: Daniela
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] My new vacuum does not take up hair! And there are still pet stains all over the floor as well as odor where I deep-cleaned. I am not happy with it.
Response from HooverBy hooverpwr, hooverpwr, November 18, 2022
Thank you for taking the time to share your feedback. We apologize you are having issues with your Power Scrub Pet XL. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please reach out to us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so that we may assist you further. We look forward to hearing from you-The Hoover
team
team
Written by a customer while visiting Hoover
Posted by: Susan
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This carpet washer does not work well at all. It didnt clean much and left spots on the rug when it dried. Unfortunately I do not have the means to return it, too heavy and too time consuming. Money thrown away on an inferior machine.
Response from HooverBy hooverpwr, hooverpwr, November 18, 2022
Thank you for taking the time to share your feedback. We apologize you are having issues with your Power Scrub XL. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please reach out to us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so that we may assist you further. We look forward to hearing from you-The Hoover
team
team
Written by a customer while visiting Hoover