Customer reviews from jbl.com
JBL - Live Free 2 - True Wireless Noise Cancelling Earbuds, Up to 35hrs of Playtime, (Rose) - Pink
Average customer rating
4.3
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
37
4 Stars
10
3 Stars
7
2 Stars
2
1 Star
2
100%of customers recommend this product.
(
22 out of
22)
Customer Reviews for JBL - Live Free 2 - True Wireless Noise Cancelling Earbuds, Up to 35hrs of Playtime, (Rose) - Pink
Customer Rating
5
New favorite headphones.
on June 13, 2022
Posted by: Byron_1985
from Hawthorne, CA
[This review was collected as part of a promotion.] Easy set up, great audio quality in a small package. JBL app makes it easy to customize these headphones for the best audio quality. Great battery life, no need to worry about not being able to listen to your favorite music.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Really nice upgrade
on June 15, 2022
Posted by: Vicky
from New York
[This review was collected as part of a promotion.] I’ve been using happily using premium wireless earbuds for a few years now, so I was hesitant to believe these would be worth upgrading to. But after about a week’s worth of use, I’m a firm believer. First of all, these earbuds are much lighter. I didn’t think my previous earbuds were heavy at all, but these are significantly lighter, and thus more comfortable. I attended a Zoom conference for several hours and didn’t even notice I was wearing them.
The JBL app interface is also improved, another pleasant surprise. Within the app you can turn on/off noise cancellation, adjust the bass/treble, customize the controls, and test the fit of the earbuds. A cool new feature I noticed is “voice aware” which lets you control the amount of audio feedback you hear. I didn’t think I would need this feature, but I played around with it during my Zoom conference calls, and it’s a game changer. I also love that I have the option of voice prompts for turning features on/off. Again, this wasn’t a feature I ever knew I needed, but especially when toggling between noise cancellation, talk-through and ambient aware, I found that I really loved having verbal feedback instead of just a sound or beep.
My final comment is on the shape because I had conflicted feelings about it. At first I didn’t really like it, my first thought is that they were super slippery jelly beans. I had a hard time getting them quickly out of the case and into my ears. And trying to adjust them in my ears would set off the gestures. But after a day or two, I realized I just needed to get used to them. The slight curve in the shape is actually designed for holding them (duh). And the small shape actually mean that they fit really nicely inside my ear. They don’t stick out like crazy. I wore them on a long flight and was able to rest my head comfortably on a pillow without jabbing the earbuds into my head. I was very happy!
In conclusion, a really really nice set of premium earbuds. The amazing JBL sound is what you would expect. But it also adds a few thoughtful features that really impressed me and make them worth upgrading to.
The JBL app interface is also improved, another pleasant surprise. Within the app you can turn on/off noise cancellation, adjust the bass/treble, customize the controls, and test the fit of the earbuds. A cool new feature I noticed is “voice aware” which lets you control the amount of audio feedback you hear. I didn’t think I would need this feature, but I played around with it during my Zoom conference calls, and it’s a game changer. I also love that I have the option of voice prompts for turning features on/off. Again, this wasn’t a feature I ever knew I needed, but especially when toggling between noise cancellation, talk-through and ambient aware, I found that I really loved having verbal feedback instead of just a sound or beep.
My final comment is on the shape because I had conflicted feelings about it. At first I didn’t really like it, my first thought is that they were super slippery jelly beans. I had a hard time getting them quickly out of the case and into my ears. And trying to adjust them in my ears would set off the gestures. But after a day or two, I realized I just needed to get used to them. The slight curve in the shape is actually designed for holding them (duh). And the small shape actually mean that they fit really nicely inside my ear. They don’t stick out like crazy. I wore them on a long flight and was able to rest my head comfortably on a pillow without jabbing the earbuds into my head. I was very happy!
In conclusion, a really really nice set of premium earbuds. The amazing JBL sound is what you would expect. But it also adds a few thoughtful features that really impressed me and make them worth upgrading to.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Legitimately Impressed!!
on June 16, 2022
Posted by: GoodPizzaPie
from Portland, Maine
[This review was collected as part of a promotion.] I work primarily from home. All day, every day: video calls, presentations, and music listening - from the backyard, basement, and kitchen. These earbuds are AMAZING while connected to my MacBook Pro and iPhone 13! Out of the carton (nicely packed, I might add), the earbuds were charged. They connected easily and quickly to my hardware, are SUPER LIGHT, and have outstanding audio quality. The various noise control settings function well, and the tap controls are perfectly sensitive and quite responsive. I've used and abandoned a ton of Bluetooth earbud products, but this one is great! Unquestionably a keeper and one that will be used frequently.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
JBL LIVE Free2 TWS earphone review
on June 25, 2022
Posted by: Dogsnif
from Fuquay Varina, NC
[This review was collected as part of a promotion.] Over the last 2 weeks or so, I have used the JBL LIVE Free2 TWS earphones every day sitting around relaxing, out on walks, working around the house and even mowing the grass. First off, these are great-looking headphones – they remind me of shiny jelly beans! The case is easy to carry around and supports wireless charging. When I first opened the box the case showed two bars so I plugged them in using the USB-C cable and charging completed in about 30 minutes. With wireless charging, it takes about 4 hours from empty to full charge, twice as long as charging with a cable. The battery life of the LIVE Free2’s is very good getting between 5.5 to 6 hours of continuous playback medium volume.
The earphones have LEDs to indicate charging and connection status. The power connection pins in the case are magnetic and hold the earphones well. The LIVE Free2’s come with three pairs of ear tips for the best fit. As I said, I use earphones frequently while working around the house and yard, but my ears are small so finding earphones with a comfortable challenging. To aid with that, the JBL Live Free 2’s design adopts an oval shape and feel light while in my ears. There was no pressure so I did not feel any pain in your ears even after wearing them for a long time.
The JBL Live Free 2 supports multi-point connectivity that allows you to stay connected to two devices at the same time. For example, if you connect to a work smartphone and and a private smartphones at the same time, you can receive a call on the work phone and still listening to music on the private phone. When you answer the phone, the music stops automatically, and when you hang up the phone, the music starts again automatically. The earphones can each be used independently for single-ear use. Controlling the earphones involves tapping of the left or right earphone. The buttons don’t have tactile feedback, but there is a pleasant beep and a voice announcement of each function as it is being selected.
The listening experience was excellent from a variety of streaming services such as YouTube, Spotify and Audible. I used several playlists that ranged from classical, jazz, classic rock to spoken voice. Selections included Chopin, Mozart, Miles Davis, Led Zepplin, Allman Brothers, Pink Floyd and sundry podcasts just to name a few. The LIVE Free2’s provided a good balance between mid and low frequencies. The bass is solid and powerful while the highs were smooth and airy.
JBL’s Live Free 2 earphones also feature Active Noise Cancelling (ANC) technology. The technology listens to ambient noise and produces an opposing soundwave. This noticeably reduces the extraneous sounds the wearer hears. For example, with ANC turned on, I could not hear my ceiling fan running on high even without music playing. Mowing the grass with the ANC active greatly reduced the sound of mower’s engine. The LIVE Free2’s also have “Ambient Aware” and “Talkthrough” features. Ambient Aware lets you hear ambient sounds while leaving the volume of the playback levels as is. The Talkthrough feature is a conversation-oriented function where playback levels are decreased by about 20% and speech is amplified. Usually, I remove my earphones when I’m talking to someone, but with the Talkthrough feature, there’s no need.
For me, the JBL Live Free 2 wireless earphones are an excellent choice that provide very good sound quality, call quality, and ANC performance.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Versatile earbuds in sustainable packaging
on August 9, 2022
Posted by: RC90
from Austin, TX
[This review was collected as part of a promotion.] The earbuds are great but wanted to start the review by complementing the packaging. I've dinged product ratings in the past for including unnecessary single-use plastic packaging, so was very excited to open the box and find almost no plastic in the packaging at all! Big step in the right direction for JBL which I definitely appreciated. The only parts of the packaging that weren't paper/compostable were a 3"x2"x1" foam cube that the buds were secured in, the plastic tab on top of the outer box used to hang in retail stores, a small cloth pull tab to help get the inner box out of the outer box, and a small plastic window in the inner box to be able to see the earbuds themselves without opening the box. All of these seem unnecessary to me, so here's to hoping JBL finds a way to eliminate them too, but big kudos for eliminating all the previously included plastic dunnage.
As for the earbuds themselves, I've really enjoyed using them. I switched the soft tips to the smallest ones that were included since the default/medium ones kept popping out of my ears - no fit issues since then. They even remain in my ears when wearing them on runs, and so far I haven't had any issues from sweat (water resistance rated IPX5).
I love the form factor of the earbuds as well as how compact the case is. The noise-cancelling is pretty solid for in-ear buds, and I like the gentle tap interface on them for play/pause/next/etc. Previous buds I've owned (including ones from JBL) have required a more forceful push/click which often caused discomfort by shoving the buds deeper into my ears, but not the case with these.
I have received a few complaints of poor/quiet mic audio quality when using these on calls, but typically only gotten the feedback when the office/setting had louder background noises. I've also experienced the Bluetooth connection drop randomly a few times, though not very frequently at all.
Last quick warning to the fidgeters like me out there: I have a habit of holding the case in my hand and clicking the lid open and shut like some castanets. Whenever I do this while my phone is connected to my over-ear headphones, the LiveFree earbuds will override the Bluetooth connection, and I'll have to quickly switch it back to the over-ear ones. This is actually probably a good feature (earbuds connecting automatically when case is opened), and the pet peeve is obviously my fault/specific to my fidgeting situation, but thought it would be worth calling out in case designers can add in a two or three seconds delay for future versions.
Overall great set of earbuds.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
I’m feeling them.
on November 9, 2022
Posted by: NY2SC
from New Yorker in South Carolina
I bought these last week or so and I love them. I honestly have no complaints yet and I don’t think I will. I hope I won’t at any rate. I’m happy with them.
Written by a customer while visiting jbl.com
Customer Rating
5
AMAZING
on December 27, 2022
Posted by: jo12
I got these for Christmas and I'm addicted to them. They work so well and the noise canceling is AMAZING!!! I recommend these to people that hate over-the-head headphones.
Written by a customer while visiting jbl.com
Customer Rating
3
Terrible fit
on August 26, 2023
Posted by: Jstone
from Michigan
I have had these since April 2023. I wanted to upgrade from the reflect due to the larger driver size in these. While the sound is better, the fit is absolutely terrible. The reflect at least stay in your ears. These will jump out of your ear if you smile to big. What a bummer. Thought these would be good with the award they won but its a downgrade imo.
By Customer Support, August 27, 2023
We appreciate your feedback on our JBL Live Free 2 TWS. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
Written by a customer while visiting jbl.com