Customer reviews from otterbox.com
OtterBox - Cable Lightning to USB- C 6.6 Ft Cable | Color: - Purple
Average customer rating
4.2 out of 5
4.2
(41 Reviews)
Open Ratings Snapshot
Rating breakdown 41 reviews
5 Stars
32
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
7
77%of customers recommend this product. 
(
27 out of 35
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Cable Lightning to USB- C 6.6 Ft Cable | Color: - Purple
Customer Rating
5 out of 5
5
Cable
on March 2, 2022
Posted by: George
Verified Purchase:Yes
The USB-C charger adds a noticeable increase in charging speed.
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best service, product description/application weak
on April 3, 2021
Posted by: ddbb
Verified Purchase:Yes
The mistakes I made were easily understood and corrected. I would likely have not made the mistakes if the website clarified which terms apply to certain phones in a more descriptive manner.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
cable won't charge iphone 11 Pro Max
on August 19, 2021
Posted by: jim123
I have tried 2 of the fast charge premium lighting to usb-c cables for iphone 11 Pro Max. They both have the same problem. They won't charge phone and it loses battery % while plugged into apple 18 watt fast wall charger. I left otter box cable charging phone for 5 hours and phone went from 75% charge to 67% charge. I hook phone to apple cable and it is 100% charged in 45 minutes.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 20, 2021
Hi Jim,

That definitely seems a bit strange to hear about the charging troubles and we're sorry to hear that's going on! We'd be more than happy to dive right in and do some troubleshooting with you to see if we can get to the bottom of this mystery, as well as get you a replacement if needed. Go ahead and drop us a line at 1-888-533-0735!

Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Not what I was expecting
on September 25, 2021
Posted by: Gregarious3rd
Verified Purchase:Yes
It’s great if I had a usb-c box to plug it into. I didn’t realize when I saw the suggestion to buy a lightning power cord that it was a usb-c because for the longest time everything has been just usb and why change it? If you’re going to change it send out an email or have power box with it. I don’t even own a computer that has a usb-c port. Besides that now the cord is strong and I like the rubber band thing comes with it very strong, a little too bulky. I had to buy a usb-c power box and it does charge my phone pretty fast. The main reason I got it was for my car but my car only has a USB port and cigarette lighter plug in so how do use it everywhere or anywhere because the world adapted to USB ports in stores, house plugins, cars, etc. Why make a product with limited use? Unless it’s for a gamer like on Twitch or a college student.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 28, 2021
Hi there!

We're sorry to hear about your disappointment with your Lightning to USB-C Fast Charge cable! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, if you run into any other issues with your cable, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Faulty cable
on August 29, 2021
Posted by: Fosterv
Verified Purchase:Yes
I purchased a cable charger that is not working properly less than a month ago.
Response from otterbox.comBy OtterBox, Customer Service Team, August 31, 2021
Hi Fosterv,

We're terribly sorry to hear about your charging troubles. Just to confirm, have you tried using a different wall charger or source of energy? If so and you're still having issues, please call us at 1-855-688-7269 and we'll help with a replacement through our warranty.

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Colorful
on January 3, 2023
Posted by: Mom of two
Verified Purchase:Yes
Nice and long cable and it actually matches my phone cover.
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Lightening cable
on January 7, 2023
Posted by: Shelly
Verified Purchase:Yes
I bought the pink lightening cable it doesn’t work
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 9, 2023
What's going on with your Otter cable that isn't working out as expected? Is there no juice whatsoever flowing through, or is it just an intermittent sorta deal? However it's gone down, we are here and happy to help with some troubleshooting tips and tricks or even a brand-new warranty replacement if need be. Just give us a call at 1-855-688-7269, and we'll get right on the case!

Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Solid charger made with good quality
on January 17, 2023
Posted by: Lauren K
Verified Purchase:Yes
Great sturdy charger. It’s good quality so it doesn’t feel like it will fray or crack like most do after a month of use.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
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