The cord is supposed to be more durable than the cords that come with the phones/iPads, however I have to have the cord in a certain position otherwise it stops charging
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 8, 2023
Oh no! We're so sorry to hear your Fast Charge Premium Cable has seen better days. We understand how frustrating it can be when something unexpected happens like this. That's why we have our amazing product warranty in place to keep that power flowing when things go sideways. Just give our Otters a buzz at 1-855-688-7269 and they'd be more than happy to look into your replacement options with you.
I love this cord. It works so fast and it is long so I can charge and use my phone at the same time. My husband took mine for his trip so I had to buy the same cord.
Doesn’t work at all! I’m not sure if it’s a dud. Ive been waiting on my replacement for weeks and still nothing
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 22, 2024
Hello, Melo! We are so sorry you experienced an issue with this Fast Charge Cable. Please reach out to our CS Team by phone or via chat, and we are happy to help determine the status of your warranty replacement claim for this product!